LISA WILLIAMS
San Diego,CA
Summary
Dynamic Medical Support Assistant with extensive experience at the U.S. Department of Veterans Affairs, excelling in patient scheduling and care coordination. Proven ability to enhance clinic efficiency and ensure compliance through effective communication and attention to detail. Skilled in VISTA and medical documentation, delivering exceptional service to veterans and interdisciplinary teams.
Overview
1
1
Certification
25
25
years of professional experience
Work History
MEDICAL SUPPORT ASSISTANT GS-5 – WOUND CARE CLINIC
U.S. DEPARTMENT OF VETERANS AFFAIRS – VA SAN DIEGO HEALTHCARE SYSTEM
12.2024 - Current
- Managed daily operations of wound department, ensuring smooth openings and closures.
- Scheduled and coordinated appointments for wound care, reconstructive services, and pulmonary clinics, facilitating timely access for veterans.
- Handled consult error reports and provider communications to maintain clinic accuracy and compliance standards.
- Provided direct administrative support for veterans, ensuring comprehensive documentation of care needs.
- Utilized VA systems to update patient records and optimize scheduling workflows.
- Supported nurses and providers in independently managing appointment adjustments and cancellations with clinical expertise.
- Applied advanced knowledge of clinical processes to streamline patient flow for follow-up referrals across multiple clinics.
- Acted as a liaison for veterans, addressing care requirements both in person and via phone.
MEDICAL SUPPORT ASSISTANT (MSA) – PRIMARY CARE UNIT
U.S. DEPARTMENT OF VETERANS AFFAIRS – VA SAN DIEGO HEALTHCARE SYSTEM
07.2022 - 12.2024
- Checked patients in and out of appointments, coordinated follow-up care, and verified insurance and eligibility to support patient access to services.
- Scheduled appointments for multiple providers and specialty services, ensuring prioritization of patient care needs per VA guidelines.
- Processed consults, faxes, and patient correspondence to maintain seamless coordination of care.
- Assisted with daily primary care operations, collaborating with clinical teams to support workflow efficiency.
- Delivered customer service to veterans, families, and interdisciplinary staff, effectively resolving scheduling conflicts and addressing patient concerns.
CERTIFIED NURSE ASSISTANT – CARETAKER
HARVARD PARTNERS
SAN DIEGO, CA
05.2021 - 08.2022
- Monitored patient conditions and reported changes to nursing staff, ensuring timely interventions and resident safety.
- Provided direct patient care in nursing home, assisting with hygiene, mobility, daily living activities to enhance resident well-being.
- Collaborated with care teams to address elderly patient needs with compassion and professionalism, fostering a supportive environment.
OPTICAL TECHNICIAN
MERIDIAN OPTICAL
SAN DIEGO, CA
02.2007 - 05.2021
- Provided immediate assistance for urgent optical needs, ensuring quick resolution and patient satisfaction.
- Fabricated, tinted, and assembled prescription eyewear to meet patient specifications.
- Answered phones, verified prescriptions, and delivered customer service to enhance patient experience.
PAYROLL ACCOUNTANT
INTERIM HEALTHCARE
SAN DIEGO, CA
01.2005 - 12.2006
- Executed payroll duties accurately and on time, adhering to internal policies and enhancing payroll reliability.
- Managed payroll functions, reports, and accounting processes for healthcare staff, ensuring compliance with regulations.
- Processed payroll for all employees, ensuring accuracy and timeliness. for employees across multiple healthcare facilities.
- Maintain accurate employee records in payroll systems.
- Collaborate with HR to resolve payroll discrepancies.
RECEPTIONIST/MEDICAL ASSISTANT
CHIROPRACTIC SPECIALIST
SAN DIEGO, CA
06.2001 - 12.2004
- Managed front desk operations, scheduling appointments and maintaining accurate patient records to support seamless office flow.
- Prepared documentation for providers and assisted patients during visits to enhance patient experience and provider efficiency.
- Coordinated office opening/closing and ensured adherence to patient privacy standards to maintain compliance and trust.
Education
Chandler, AZ -
American Intercontinental University
Chandler, AZ12-2013
La Mesa, CA -
Academy of Professional Careers
La Mesa, CA01-2008
Skills
- Patient Scheduling & Consult Management
- Patient care coordination
- Care coordination
- Patient flow management
- Appointment scheduling
- Medical Documentation & Charting
- Medical terminology
- Veterans Affairs systems
- Insurance verification
- Insurance authorizations
- Billing and coding
- Claims coding
- Compliance monitoring
- Medical billing
- HIPAA compliance
- Medical records confidentiality
- Office software proficiency
- Office suite proficiency
- Workflow optimization
- Time Management & Problem Solving
- Time management
- Problem solving
- Conflict resolution
- Customer Service & Interdisciplinary Communication
- Team collaboration
- Patient communication
- Records maintenance
- Clinic operations
- Clinical applications
- Medical billing
- Patient care focus
- Clinical applications
Certification
CPR Certified, HIPAA Trained, ICD-9 & CPT Coding, Claims: HCFA 1500, Academic Excellence in Medical Law & Ethics, Administrative & Dental Assisting, AMDA Insurance Coding & Dental Theory Modules
Timeline
MEDICAL SUPPORT ASSISTANT GS-5 – WOUND CARE CLINIC
U.S. DEPARTMENT OF VETERANS AFFAIRS – VA SAN DIEGO HEALTHCARE SYSTEM
12.2024 - Current
MEDICAL SUPPORT ASSISTANT (MSA) – PRIMARY CARE UNIT
U.S. DEPARTMENT OF VETERANS AFFAIRS – VA SAN DIEGO HEALTHCARE SYSTEM
07.2022 - 12.2024
CERTIFIED NURSE ASSISTANT – CARETAKER
HARVARD PARTNERS
05.2021 - 08.2022
OPTICAL TECHNICIAN
MERIDIAN OPTICAL
02.2007 - 05.2021
PAYROLL ACCOUNTANT
INTERIM HEALTHCARE
01.2005 - 12.2006
RECEPTIONIST/MEDICAL ASSISTANT
CHIROPRACTIC SPECIALIST
06.2001 - 12.2004
Chandler, AZ -
American Intercontinental University
La Mesa, CA -
Academy of Professional Careers