RANDELL WORTHY
Anniston
Summary
Motivated and mission-driven healthcare administration professional with 10+ years of experience across military and federal healthcare systems. Expert in clinical operations, patient access, staff supervision, HR administration, and healthcare compliance. Proven track record in managing high-volume patient clinics, leading interdisciplinary teams, and improving system efficiency. Currently pursuing a Doctorate of Management with a concentration in Healthcare Leadership.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant (GS-0679-06)
U.S. Department of Veterans Affairs
09.2023 - Current
- Serve as the primary front-line administrative liaison for a V A clinic supporting over 3,000 enrolled Veterans across multiple specialties.
- Coordinate clinic scheduling, consult management, and patient communications for over 200 appointments weekly, utilizing VistA, CPRS, and other V A systems.
- Monitor appointment utilization and work closely with clinical leaders to optimize provider capacity and reduce patient wait times.
- Recommend workflow improvements in response to evolving policy, resource limitations, and patient demand.
- Ensure compliance with HIPAA and V A regulatory frameworks across all patient interactions.
Health Services Manager
Alabama Air National Guard
08.2023 - Current
- Oversee healthcare delivery operations for over 300 Airmen, ensuring compliance with HIPAA and military health regulations.
- Manage appointment scheduling, records accuracy, and interdepartmental coordination to ensure timely and quality care.
- Analyze healthcare data to support command-level decision-making and improve readiness.
- Developed key performance indicators to measure departmental success, leading to targeted improvements in areas requiring attention.
Combat Engineer / Human Resource Specialist
Alabama Army National Guard
08.2012 - 05.2023
- Placed explosives and performed mine-sweeping activities on land.
- Increased unit proficiency by leading rigorous training exercises in demolitions, mine warfare, and obstacle construction.
- Maintained 100% accountability of assigned equipment worth more than $100,000.
- Trained in use of tear gas, passive ordnance, and explosives.
- Managed personnel records and medical files for over 350 soldiers.
- Supervised troop logistics and movement operations impacting over 500 personnel.
- Oversaw compliance with federal and DoD standards for privacy, training, and accountability.
- Collaborated with department heads to identify staffing requirements to ensure mission readiness.
HR Administrator – Compensation, Benefits, & Recruiting
New South Express
10.2022 - 03.2023
- Managed onboarding, payroll, benefits administration, and compliance reporting.
- Processed hiring paperwork and managed HRIS systems such as Dayforce and Swift.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
Residential Care Manager
The Learning Tree, Inc
09.2021 - 09.2022
- Supervised residential group homes, led staffing operations, compliance audits, and performance appraisals.
- Conducted crisis management procedures and developed individualized service plans.
- Managed crisis situations efficiently with prompt decision-making skills while maintaining the safety of all parties involved.
- Increased occupancy rates through effective marketing strategies targeting local community members in need of residential care services.
- Streamlined operations by effectively managing staff schedules, resources, and budget allocations for optimal efficiency.
Pharmacy Technician
Quality of Life Healthcare Services
01.2018 - 04.2021
- Filled prescriptions, managed inventory, verified insurance, and processed EHR patient records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
Doctorate of Management - Healthcare Management & Leadership
Colorado Technical University
Colorado Springs, COMaster of Science - Healthcare Management
Colorado Technical University
Bachelor of Science - Health Administration
Colorado Technical University
Skills
- Clinical Operations Management
- Electronic Health Records (VistA, CPRS, HRIS)
- HIPAA & Federal Healthcare Compliance
- Patient Flow Optimization
- Training & Staff Development
- Strategic Planning
- Scheduling & Consult Coordination
- Microsoft Office Suite & SharePoint
- Active Secret Security Clearance
- BLS & AED Certified
- Professional in Human Resources (PHR)
- Scrum Master Certified
Certification
- Active Secret Security Clearance
- BLS & AED Certified
- Professional in Human Resources (PHR)
- Scrum Master Certified
- Professional Crisis Management Certified
Applied Healthcare Informatics Projects
- Extracted and analyzed healthcare data from simulated EHR databases using SQL queries to identify patient care trends and workflow bottlenecks.
- Developed reports, charts, and dashboards to present findings, improving clarity and decision-making for non-technical stakeholders.
- Summarized key insights into executive-level briefs, demonstrating ability to translate raw data into actionable recommendations.
Timeline
Advanced Medical Support Assistant (GS-0679-06)
U.S. Department of Veterans Affairs
09.2023 - Current
Health Services Manager
Alabama Air National Guard
08.2023 - Current
HR Administrator – Compensation, Benefits, & Recruiting
New South Express
10.2022 - 03.2023
Residential Care Manager
The Learning Tree, Inc
09.2021 - 09.2022
Pharmacy Technician
Quality of Life Healthcare Services
01.2018 - 04.2021
Combat Engineer / Human Resource Specialist
Alabama Army National Guard
08.2012 - 05.2023
Master of Science - Healthcare Management
Colorado Technical University
Bachelor of Science - Health Administration
Colorado Technical University
Doctorate of Management - Healthcare Management & Leadership
Colorado Technical University
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