Valencia Tucker
South Texas Veterans Affairs
Floresville,TX
1
Certification
9
years of professional experience
Dependable Advanced Medical Support Assistant experienced in patient access, staff coordination, and clinical operations within federal and private healthcare systems. Enhanced workflows and communication between service lines while ensuring compliance with VA documentation policies. Aiming to deliver leadership and operational oversight as Lead Patient Access.
Work History
Advanced Medical Support Assistant (GS-0303-06)
2 Years 7 Months- Scheduled New Patient appointments for newly assigned veterans entering the VA Health Care System and all VA clinics.
- Manage Encounter Action Required Reports (EARR) to ensure accurate, timely encounter completion.
- Maintain effective communication between patients, interdisciplinary teams, VA medical centers, and community
- Provide recommendations to supervisors regarding operational improvements and workflow changes.
- Lead trainer for new Advanced MSAs on scheduling, consult management, and navigation across all VA platforms.
- Managed patient scheduling and appointment coordination for optimal clinic workflow.
- Developed training materials and provided mentorship to new staff on administrative procedures and systems.
- Implemented quality assurance measures to uphold compliance with VA policies and healthcare regulations.
- Managed approximately 75 calls per day from Veterans.
Lead Patient Care Technician
6 Years 1 Month- Monitored vital signs and documented changes in patient conditions to support clinical staff in timely decision-making.
- Documented patient information in EHR systems; monitored vital signs and supported direct patient care activities.
- Maintained emergency situations effectively under pressure, initiating appropriate interventions until medical help arrived.
- Led training sessions for new technicians, fostering a collaborative learning environment and enhancing team performance.
- Strengthened relationships among multidisciplinary team members through effective collaboration during daily rounds meetings.
- Maintained a safe working environment, adhering to infection control protocols and proper use of personal protective equipment.
- Demonstrated strong attention to detail in documenting patient information according to established guidelines.
- Mentored junior technicians, enhancing team performance and fostering a collaborative work environment.
- Engaged in continuous education initiatives, staying current with advancements in oncology care practices and technologies.
- Provided quality care to diverse patient populations, adapting techniques based on individual needs and cultural considerations.
Lead Patient Access Representative
2 Years 2 Months- Trained, mentored, and evaluated new hires to ensure policy compliance and service quality.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Communicated regularly with staff to foster a structured, supportive work environment that promoted teamwork.
- Scheduled and registered patients, ensuring accurate demographic and insurance entries into EMR systems.
- Verified insurance eligibility, collected co-pays/deductibles, and educated patients on financial obligations.
- Coordinated high-volume calls, appointment scheduling, and interdepartmental interactions to streamline patient access.
- Assisted with patient check-in and documentation to support hospital efficiency and patient satisfaction.
- Assisted in reducing no-show rates by implementing reliable follow-up and a reliable follow-up and reminder system for appointments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Promoted a positive workplace culture by demonstrating respect, empathy, and professionalism in all interactions with patients, colleagues, and other stakeholders.
Patient Care Technician
1 Year- Monitored vital signs and provided daily care support to enhance patient comfort and well-being.
- Transported patients to tests and appointments, prioritizing timeliness and safety to facilitate efficient care delivery.
- Maintained infection control practices and documented patient care activities.
- Assisted nursing staff with rounds and specimen collection, contributing to overall patient care and clinical efficiency.
- Maintained accurate time and attendance logs for unit staff.
- Hours per week: 40
- Supervisor: [Supervisor Name] | Contact: Yes/No
Education
Some College (No Degree) - Nursing
High School Diploma
CNA - Nursing
Skills
Appointment scheduling
Consult management
EMR systems
Insurance Verification & Eligibility Determination
Patient flow management
Vital sign monitoring
Patient assessments
Process improvement
Staff training
Lead trainer
Customer service
Patient-Centric Care
Certification
- CNA - Certified Nurse Assistant
- Billing and Coding
Timeline
Advanced Medical Support Assistant (GS-0303-06)
South Texas Veterans Affairs
01.2024 - CurrentRead More
Lead Patient Access Representative
Community Hospital East
10.2021 - 12.2023Read More
Lead Patient Care Technician
Community Hospital North / Cancer Center
10.2018 - 11.2024Read More
Patient Care Technician
Methodist Healthcare System
10.2017 - 10.2018Read More
St. Philip’s College
Some College (No Degree) from Nursing
Read More
Prime Way Institution
CNA from Nursing
Read More
Sam Houston High School
High School Diploma
Read More