Phillis MCINTOSH
Davenport,FL
Summary
Licensed Dispensing Optician with a strong background in optical dispensing, customer service, and mentorship. Committed to delivering exceptional patient care and enhancing community awareness of eye health.
Overview
22
22
years of professional experience
Work History
Licensed Dispensing Optician
Eye Specialists of Mid-Florida
Winter Haven, FL
06.2004 - Current
- Assessed patient prescriptions to guarantee precision and optimal lens fitting.
- Delivered personalized eyewear consultations to elevate customer satisfaction and loyalty.
- Mentored and trained junior opticians in advanced lens dispensing techniques and superior customer service practices.
- Spearheaded community outreach initiatives to enhance awareness of eye health and available services.
- Established a quality control system to ensure precision in finished eyewear products.
- Optimized inventory management processes to enhance product availability and minimize waste.
- Resolved customer complaints efficiently, demonstrating empathy and understanding while maintaining professionalism at all times.
- Assisted patients in selecting frames that met their aesthetic preferences and budget requirements.
- Exhibited adaptability through cross-training in multiple roles within the practice, enhancing team cohesion.
- Collaborated with optometrists to ensure seamless patient care and support as needed.
- Regularly attended continuing education seminars to stay current on industry trends and advancements in optical technology.
- Maintained a clean and organized optical dispensary, ensuring efficiency in daily operations.
- Performed comprehensive measurements for accurate eyewear prescriptions, ensuring optimal visual clarity for patients.
- Enhanced customer satisfaction by providing personalized eyewear recommendations and adjustments.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Education
Clewiston High SCHOOL
Clewiston, FL06-1980
Skills
- Time management
- Professionalism and ethics
- Motivational skills
- Optical orders
- Eyewear brands
- Conflict resolution techniques
- Optical dispensing expertise
- Optical measurements accuracy
- Strong communication
- Lens recommendation
- Prescription interpretation proficiency
- Eyewear adjustment techniques
- Customer service
- Eyeglass repair
- Frame fitting
- Teamwork
- Problem-solving
- Attention to detail
Timeline
Licensed Dispensing Optician
Eye Specialists of Mid-Florida
06.2004 - Current
Clewiston High SCHOOL