Christi Jones

• Managed daily operations to enhance customer experience and service efficiency.
• Trained staff on product knowledge and customer engagement techniques.
• Oversaw inventory management, ensuring optimal stock levels and organization.
• Implemented visual merchandising strategies to improve product presentation.
• Developed team schedules to maximize coverage during peak hours.
• Assisted in resolving customer inquiries and complaints with professionalism.
• Managed and motivated employees to be productive and engaged in work.
• Cross-trained existing employees to maximize team agility and performance.
• Improved marketing to attract new customers and promote business.
• Work hand in hand with patients to fill their prescriptions and fit them with the correct glasses.
• Enjoy learning and talking with each patient to find out what works best for them and the lenses that fit their lifestyle and their specific needs.
• check in and make sure each and every pair of glasses we fill passes inspection and that the patient is given the best quality frames and lenses possible.

• Accomplished multiple tasks within established timeframes.
• Maintained a professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximized performance by monitoring daily activities and mentoring team members.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Dispensed, adjusted and ordered and help patients with their glasses and work with the patient to find what is best for each and every patient.
• Check in each and every pair of glasses to make sure they pass inspection.

I currently have my ABO and NCLE, to go along with my State Boards for Opticianry

I and my team have reach the big goal in sales for Wal Mart 3 years in a row making the store I was manager of A Million Dollar store for this area. We were one of 4 stores in our Region to be Million Dollar Stores 3 years in a row.