Summary
Overview
Work History
Education
Skills
Timeline
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Manuel Vasquez

Lakewood,CA

Summary

Accomplished Licensed Dispensing Optician and Manager with over 24 years experience in analytical problem-solving skills and talent for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance to grow the overall success of a business.

Overview

24
24
years of professional experience

Work History

Licensed Dispensing Optician

Essilor Luxottica
09.2022 - Current
  • Achieved high-quality results with meticulous attention to detail during lens fitting procedures
  • Collaborated with optometrists to ensure seamless patient care and support as needed
  • Conducted quality control checks on incoming shipments, verifying accuracy of prescription lenses to uphold high standards of care
  • Educated patients on proper eyewear care techniques, prolonging the lifespan of their glasses or contact lenses
  • Resolved customer complaints efficiently, demonstrating empathy and understanding while maintaining professionalism at all times
  • Contributed to an increase in repeat business through exceptional customer service and follow-up aftercare appointments
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.

Optical Store Manager

CVS Health
10.2018 - 09.2022
  • Coordinated staff schedules to ensure adequate coverage during peak hours and minimize overtime expenses
  • Collaborated with optometrists to offer comprehensive eye care services within the optical store setting
  • Reduced employee turnover by fostering a positive work environment that encouraged teamwork and open communication
  • Achieved sales targets consistently by motivating team members and implementing effective sales strategies
  • Implemented business strategies, increasing revenue, and effectively targeting new markets
  • Trained and guided team members to maintain high productivity and performance metrics
  • Created customized marketing materials to increase product awareness
  • Tracked key performance indicators to measure success of campaigns
  • Utilized specialized software to capture and process data
  • Oversaw deposits, processed financial transactions and maintained inventory
  • Conducted regular physical inventory counts, ensuring data integrity within the inventory management system
  • Managed policy projects from inception to completion, meeting deadlines and achieving objectives
  • Reduced overtime costs through accurate forecasting of staffing needs and proactive adjustments to work schedules.

Licensed Optician /Retail Sales Supervisor

Luxottica Group
04.2000 - 10.2018
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly
  • Checked store merchandise regularly for proper display and replenishment
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services
  • Organized weekly team meetings to discuss progress, challenges, and opportunities for growth
  • Boosted customer satisfaction with personalized follow-up calls to address concerns and gather feedback
  • Led by example, consistently exceeding personal sales targets and inspiring team to achieve collective goals
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.

Licensed Office Manager

Optometric Vision Care Associates
03.2010 - 09.2018
  • Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools
  • Managed daily office operations, ensuring smooth workflow and optimal employee productivity
  • Increased overall productivity by delegating tasks effectively according to individual strengths and skill sets
  • Conducted performance evaluations for employees, identifying areas for growth or improvement while acknowledging successes
  • Coordinated staff schedules to maximize coverage during peak hours while minimizing overtime expenses
  • Facilitated regular staff meetings for open communication on office updates, goals, and concerns
  • Negotiated contracts with vendors or service providers to secure advantageous terms while maintaining quality standards
  • Reviewed and updated office policies regularly to ensure compliance with relevant laws and industry standards
  • Assisted in the recruitment process by reviewing applications, conducting interviews, and providing feedback on potential hires
  • Organized team-building events and professional development opportunities to foster a positive work environment
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

Optical Dispensing -

American Career College
Los Angeles, CA
03.2000

Skills

  • Certified Optician (ABO)
  • State Licensed
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Excellent Communication
  • Critical Thinking
  • Patient Education
  • Computer Proficiency
  • Task Prioritization
  • Product Knowledge
  • Teamwork and Collaboration

Timeline

Licensed Dispensing Optician

Essilor Luxottica
09.2022 - Current

Optical Store Manager

CVS Health
10.2018 - 09.2022

Licensed Office Manager

Optometric Vision Care Associates
03.2010 - 09.2018

Licensed Optician /Retail Sales Supervisor

Luxottica Group
04.2000 - 10.2018

Optical Dispensing -

American Career College

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Manuel Vasquez