Myles Simon
Katy
Summary
Knowledgeable Guest Service Representative experienced in busy settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Naturally tech savvy, easy to coach, and very well at adjusting to new environments.
Overview
5
5
years of professional experience
Work History
Server
Ra Sushi
12.2024 - 07.2025
- Menu Knowledge & Recommendations – Educated guests on sushi selections, sake pairings, and specialty dishes to enhance their dining experience.
- Efficient Order Management – Accurately took and processed orders while coordinating with kitchen staff to ensure timely service.
- Upselling & Sales Growth – Suggested premium menu items and promotions, contributing to increased revenue.
- Multitasking in a Fast-Paced Environment – Managed multiple tables efficiently while maintaining high service standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
E-Store in store shopper
H-E-B Plus
10.2023 - 07.2024
- Ensured full customer satisfaction in a timely manner with quality products.
- Constantly switching from team activities to solo work effectively.
- Tasked about shopping and staying in a precise time frame.
- Constant feedback as well as providing feedback myself.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Consistently met deadlines and quality goals for accuracy and timeliness.
GUEST ADVOCATE
Target
08.2020 - 08.2022
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Welcomed guests on arrival, displaying professional and friendly approaches.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
Education
No Degree - Finance
Houston Community College
Houston, TX01-2027
Skills
- Advising and Coaching
- Performance Goals
- Administrative Duties
- Guest Orientation
- Strong work ethic
- Exceptional customer service
- Memory retention
- Service prioritization
- Team collaboration
- Sales techniques
- Order accuracy
- Quality control
Timeline
Server
Ra Sushi
12.2024 - 07.2025
E-Store in store shopper
H-E-B Plus
10.2023 - 07.2024
GUEST ADVOCATE
Target
08.2020 - 08.2022
No Degree - Finance
Houston Community College
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