Myles Young
Brooklyn,New York
Summary
Great with customer service and have a lot of experience with it. Acquainted with working in a very busy and fast pace environment. A positive person who is motivated to always learn and gain knowledge throughout experiences. Professional, organized, and very detail-oriented. Safety-conscious security team member with excellent communication skills and eye for detail. Skilled at handling and resolving conflicts professionally.
Overview
6
6
years of professional experience
Work History
Security Guard
GBA
04.2022 - 04.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Setups for beginning of shifts, and breakdowns for end of shifts.
Host
Carmine's Italian Restaurant - Times Square
07.2017 - 03.2022
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Relayed guest comments or suggestions to manager on duty for further action.
- Accommodated special seating requests for guests to enhance satisfaction.
- Busing tables
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Checking people in
- Maitre D' Assistance
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Working in very busy and fast pace environment
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Business Administration
Morrisville State College
MorrisvilleHigh School Diploma -
Bishop Loughlin Memorial High School
Brooklyn, NY2015
Skills
- Great customer service skills
- Meeting and making connections with customers, asking questions and listening to customers
- Maintain professional attitude with sincerity and enthusiasm
- Fast learner
- Committed team player
- Forecasting and planning
- Problem-solving
- Strong work ethic
- Screening Wands
- Safety and Security
- Reporting Skill
- Assertiveness
Timeline
Security Guard
GBA
04.2022 - 04.2023
Host
Carmine's Italian Restaurant - Times Square
07.2017 - 03.2022
Business Administration
Morrisville State College
High School Diploma -
Bishop Loughlin Memorial High School
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