Myles A. Shivers
West New York,NJ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Store Manager
Krispy Kreme
01.2023 - 08.2023
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Manager
Krispy Kreme
01.2019 - 01.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Cashier
Krispy Kreme
03.2017 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Cashier
Home Depot
04.2016 - 12.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
A.A. degree - Sociology, Criminal Justice
St. Francis College
Brooklyn, NY2017
High School Diploma - undefined
Marist High School
Bayonne, NJ2015
Skills
- Strong leader
- Money Management
- Communication:
- Social Media, telephone, email
- Delegation
- Organization
- Time Management
- Multi-Tasking
- Technical Skills:
- Including MS Word, Excel and PowerPoint
- Order Management
Timeline
Store Manager
Krispy Kreme
01.2023 - 08.2023
Manager
Krispy Kreme
01.2019 - 01.2023
Cashier
Krispy Kreme
03.2017 - 01.2019
Cashier
Home Depot
04.2016 - 12.2016
A.A. degree - Sociology, Criminal Justice
St. Francis College
High School Diploma - undefined
Marist High School
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