HEATHER SILVIS
Cortland,OH
Summary
Experienced Store Manager with 20+years leading retail operations, including shrink, customer retention, visual merchandising, and inventory management. Communicate objectives and visions effectively to management team and associates, driving performance and fostering customer loyalty. Skilled in training, mentoring, and developing staff members into effective leaders.
Overview
18
18
years of professional experience
Work History
Store Manager
Express
Beachwood, OH
02.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Express
Youngstown, OH
10.2011 - 02.2024
- Directs store operations, recruiting, management, training and drives sales
- Drives productivity, compliance with company policies, and creates a great in-store experience for our customers
- Responsible for hiring, developing, inspiring and retaining top talent
- Sets and achieves the highest standards in retail execution, focusing on all operational targets
- Builds the store environment focused on consistently delivering great in-store customer experience
Store Manager
American Eagle Outfitters
Cranberry, PA
08.2006 - 10.2011
- Fostering a positive work environment for store associates that encourage an exceptionally high level of store morale
- Building succession planning and development plans to help grow associates to the next level
- Driving sales to achieve company goals
- Analyzing business reporting and creating action plans to drive and manage controllable expenses
- Creating and driving a culture of proactive customer engagement to exceed our customers expectations
Education
Bachelor of Science - Fashion Merchandising, Marketing
Youngstown State University
Youngstown, OHSkills
- Goal Oriented
- Sales driven
- Strong Leader
- Outgoing
- Positive
- Customer service focused
- Motivating
- Builds top talent
- Hard working
- Loyal
Timeline
Store Manager
Express
02.2024 - Current
Store Manager
Express
10.2011 - 02.2024
Store Manager
American Eagle Outfitters
08.2006 - 10.2011
Bachelor of Science - Fashion Merchandising, Marketing
Youngstown State University