Mylicia McWay
Fort Worth,TX
Summary
Compassionate and detail-oriented Registered Nurse with extensive experience at Texas Health Harris Methodist Hospital. Proven expertise in medication administration and conflict resolution, enhancing patient satisfaction through holistic care. Adept at medical insurance processing, ensuring compliance and reducing claim denials while delivering exceptional customer service.
Overview
6
6
years of professional experience
Work History
Registered Nurse
Texas Health Harris Methodist Hospital
06.2023 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Customer Service Executive
Apria Healthcare
11.2023 - 11.2024
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Processed and kept track of customer DME orders, ensuring a timely delivery.
Medical Insurance Specialist
UCare of Minnesota
01.2020 - 11.2023
- Served as a reliable resource for colleagues, sharing expertise on industry trends, changes in coding practices, or updates to payer requirements as needed.
- Reduced claim denials by verifying patient eligibility and coverage details prior to submission.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and other applicable regulations in all aspects of the role.
- Provided exceptional customer service, assisting patients in understanding their insurance benefits and financial responsibilities.
Education
Nursing
Southern New Hampshire University
Hooksett, NH05.2023
Medical Assisting Certification
United Education Institute
Huntington Park, CA11.2019
Skills
- Medical Insurance Processing
- Medical Billing and Coding
- Medical Scribe
- Medication Administration
- Direct Patient Care
- Customer Service
- EMR Software
- CRM Software
- Data Management
- Conflict Resolution
Timeline
Customer Service Executive
Apria Healthcare
11.2023 - 11.2024
Registered Nurse
Texas Health Harris Methodist Hospital
06.2023 - Current
Medical Insurance Specialist
UCare of Minnesota
01.2020 - 11.2023
Nursing
Southern New Hampshire University
Medical Assisting Certification
United Education Institute