SREE DIVYA THOTA
Naperville,IL
Summary
Dynamic pharmacy professional with proven expertise in medication dispensing and insurance processing at Symbria Pharmacy. Recognized for exceptional problem-solving abilities and effective communication skills, ensuring accurate prescription fulfillment and compliance with HIPAA regulations. Committed to enhancing operational efficiency and delivering outstanding customer service in fast-paced environments. Conscientious Registered Pharmacy Technician known for high productivity and efficient task completion. Skilled in medication preparation, inventory management, and regulatory compliance. Excel in communication, teamwork, and problem-solving to ensure optimal service delivery in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Associate Pharmacy Technician
Symbria Pharmacy
Woodridge, IL
05.2024 - Current
- Assist with the data entry of orders as needed.
- Assist with answering phone calls for the data entry department.
- Review Medicare D rejections and prior authorizations, and coordinate with pharmacists to successfully adjudicate all claims.
- Work in conjunction with designated operations staff to prepare for formulary changes.
- Perform insurance and billing clerical duties, including the review and maintenance of patient account information.
- Coordinated prescription processing and managed mail order medications with efficiency.
- Tracked inventory levels of controlled and non-controlled substances accurately.
- Performed data entry tasks to uphold precise medication records.
- Utilized pharmacy software including DocuTrack and Framework LTC to enhance operational efficiency.
- Processed medical insurance claims leveraging expertise in generic and brand drugs.
- Filled prescriptions accurately, prioritized orders, and managed partial fills effectively.
- Prepacked controlled medications in compliance with HIPAA privacy regulations.
- Compounded IV medications under supervision of a registered pharmacist, ensuring adherence to safety standards.
Pharmacy Technician Trainee
Walgreens Pharmacy
Naperville, IL
09.2024 - 10.2024
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Welcomed customers to the pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosages, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
- Resolved third-party billing, computer system, and customer service issues.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Pharmacy Technician Trainee
Symbria Pharmacy
Woodridge, IL
05.2024 - 06.2024
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
- Performed various pharmacy operational activities with a strong commitment to accuracy, efficiency, and service quality.
- Counted, measured and compounded medications following standard procedures.
- Successfully completed the Pharmacy Technician Trainee program, gaining a comprehensive understanding of industry practices while demonstrating readiness for advancement within the field.
Special Education Teacher Assistant
Indian Prairie School District 204
Naperville, IL
01.2020 - 02.2022
- Maintained safety and security by overseeing students in classroom environments.
- Supported student learning objectives through personalized and small-group assistance.
- Coordinated closely with other educators to provide consistency in instructional approaches across multiple classrooms.
- Utilized assistive technology tools to help students access curriculum materials more effectively.
Medical Office Assistant
Santhigram Kerala Ayurveda
Naperville, IL
09.2017 - 11.2019
- Scheduled appointments for doctor visits and procedures.
- Received, recorded, and filed medical payments by check, cash, and credit card.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Directed patients to examination rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
Education
Associate of Science - Pharmacy Technician
College of DuPage
Glen Ellyn, IL01-2024
Bachelor of Science - Bachelor of Ayurveda Medicine
NTR University of Health Sciences
IndiaHigh School Diploma -
ZP High School
IndiaSkills
- Problem-solving skills
- Inventory management
- Effective communication
- Pharmacy software proficiency
- Interpersonal abilities
- Medical insurance processing
- Data entry and management
- Medication dispensing
- Prescription processing
- Insurance verification and billing
- Customer service excellence
- HIPAA compliance
- Attention to detail
- Pharmacy law compliance
- Medicare and Medicaid processes
- Customer inquiry resolution
- Drug inventory control
- Medication order interpretation
Timeline
Pharmacy Technician Trainee
Walgreens Pharmacy
09.2024 - 10.2024
Associate Pharmacy Technician
Symbria Pharmacy
05.2024 - Current
Pharmacy Technician Trainee
Symbria Pharmacy
05.2024 - 06.2024
Special Education Teacher Assistant
Indian Prairie School District 204
01.2020 - 02.2022
Medical Office Assistant
Santhigram Kerala Ayurveda
09.2017 - 11.2019
Associate of Science - Pharmacy Technician
College of DuPage
Bachelor of Science - Bachelor of Ayurveda Medicine
NTR University of Health Sciences
High School Diploma -
ZP High School
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