Summary
Overview
Work History
Education
Skills
References
Languages
Personal Information
Certification
Languages
Websites
References
Timeline
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CAROLINA HERNANDEZ

San Diego,CA

Summary

Versatile and results-oriented professional with experience at CVS Health, adept in pharmacy ethics and customer service. Excelled in prescription management and conflict resolution, enhancing customer satisfaction and operational efficiency. Demonstrated leadership in supervising teams and streamlining processes for improved service delivery.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pharmacy Technician/Sales Associate

CVS Health
San Diego, USA
09.2020 - Current
  • Learning leadership skills and taking initiative when help is required
  • Customer service
  • Input patient and prescription information to produce product labels and assist in prescription filling process
  • Selected appropriate medicine and measured dosages to fill prescriptions under pharmacist direction
  • Performed administrative duties such as filing documents, answering phones, scheduling appointments, and handling customer inquiries
  • Processed insurance claims and payments for medications
  • Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
  • Processed insurance claims and handled billing inquiries to ensure customer satisfaction.

Waitressing

Bjs Restaurants Inc
San Diego, USA
04.2019 - 03.2020
  • Delivering orders promptly while maintaining proper presentation and ensuring customer satisfaction
  • Providing Menu KnowledgeOffering menu recommendations, explaining specials, and answering questions about ingredients or preparation methods
  • Handling Payments that include managing transactions, including cash, credit cards, and tips
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Sales Associate Supervisor

Victoria's Secret & PINK
San Diego, CA
07.2019 - 12.2019
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Analyzed weekly and monthly reports for changes in trends or potential opportunities for improvement.
  • Directed and supervised staff performance.

Education

High School Diploma -

Diego Hills
San Diego, CA
09-2019

Some College (No Degree) - Pharmacology

South Western College
Chula Vista

Skills

  • Pharmacy ethics
  • Insurance billing
  • Typing
  • Microsoft Word
  • Computer Skills
  • Conflict Resolution
  • Cash Handling
  • Customer Service
  • Sales
  • Microsoft Powerpoint
  • Communication Skills
  • Organizational Skills
  • Serving Experience
  • Multilingual
  • Problem-solving
  • Problem-solving skills
  • Prescription filling
  • Confidentiality and HIPAA
  • Patient confidentiality
  • HIPAA
  • Pharmacy and customer records management
  • Pharmaceutical calculations
  • Insurance verification

References

References available upon request

Languages

Spanish, Advanced

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Certification

  • California State Board Pharmacy Certified (TCH)

Languages

English
Full Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Pharmacy Technician/Sales Associate

CVS Health
09.2020 - Current

Sales Associate Supervisor

Victoria's Secret & PINK
07.2019 - 12.2019

Waitressing

Bjs Restaurants Inc
04.2019 - 03.2020

High School Diploma -

Diego Hills

Some College (No Degree) - Pharmacology

South Western College

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CAROLINA HERNANDEZ