Myllia Tucker
Sumter,SC
Summary
Achieved enhanced team productivity through effective application of skills and educational background. Advanced daily objectives by fostering a culture of commitment and focus. Delivered a safe and secure environment, reflecting a strong passion for the well-being of others.
Overview
9
9
years of professional experience
Work History
Security Officer Hospital
Allied Universal
2025.05 - Current
- Securing areas and locking doors
- 15 and 30 minute security checks
- Reporting
- Observing
- De-escalating situations and calming crowds
- Documenting incidents
Production Associate
continental tires
2024.06 - 2025.05
- Using a machine forklift to provide material for multiple machines
- Ensuring safety of others
- Providing material in a timely manner
- Cleaning up empty materials and keeping the floor clear
Customer Service Representative
Concentrix
2023.10 - 2024.06
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
Technical Support Representative
Continuum Global Solutions
2021.01 - 2023.10
- Provided technical support to customers via phone, email, and chat, troubleshooting hardware and software issues
- Documented all customer interactions and solutions in a detailed ticketing system for future reference
- Collaborated with cross-functional teams to escalate complex technical issues and ensure timely resolution
- Assisted in the development of knowledge base articles and FAQs to improve self-service options for customers
- Performed remote diagnostics and troubleshooting to identify root causes of technical problems
- Demonstrated strong problem-solving skills by analyzing error logs, system configurations, and network settings
- Provided step-by-step instructions to customers on how to resolve common software installation issues
- Delivered exceptional customer service by actively listening to customer concerns and empathizing with their frustrations
Correctional Officer
Lee Correctional Institution
2020.04 - 2021.01
- Maintained security and order within the correctional facility, ensuring the safety of staff and inmates
- Conducted regular inspections of cells, common areas, and perimeter to identify any potential security breaches or contraband
- Enforced rules and regulations by monitoring inmate activities, conducting searches, and responding to incidents in a calm and professional manner
- Supervised inmate movement during daily routines such as meals, recreation time, visits, and medical appointments
- Documented all incidents, disciplinary actions, and inmate behavior accurately in written reports
- Performed pat-downs and body searches on inmates when necessary to prevent smuggling of prohibited items
- Responded promptly to emergencies such as fights or medical emergencies by following established procedures for containment and requesting backup if needed
- Collaborated with other correctional officers to develop strategies for managing difficult or disruptive inmates effectively
Customer Service Representative
Sykes Enterprises, Incorporated / Chase Bank / Bank of America
2017.01 - 2020.04
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Assisted customers with account transactions, including deposits, withdrawals, transfers, and bill payments
- Identified opportunities to cross-sell additional banking products or services based on customer needs and preferences
- Provided exceptional customer service to banking clients, addressing inquiries and resolving issues in a timely and professional manner
- Maintained thorough knowledge of banking products and services to effectively educate customers on available options
- Collaborated with other departments such as fraud prevention, lending, and operations to resolve complex customer issues efficiently
- Closely monitored customer accounts for fraudulent activity or suspicious transactions, taking immediate action when necessary
Education
GED - undefined
06.2018
Skills
- Drove customer satisfaction initiatives by efficiently addressing issues Cultivated client loyalty through tailored service and support strategies Elevated team effectiveness by implementing strategic communication frameworks
- Ensured accurate account information and timely resolutions for billing issue inquiries to enhance customer satisfaction
- Utilized advanced communication techniques to effectively convey intricate information to diverse audiences
- Oversaw customer account administration, ensuring prompt resolution of inquiries and issues to uphold service standards
- Facilitated efficient phone call management to ensure timely responses and effective resolution of customer inquiries
- Championed enhanced team collaboration and communication via strategic implementation of Microsoft Teams Optimized project workflows by integrating collaborative tools that enabled real-time interaction Fostered user adoption and engagement, leading to improved operational efficiency
- Led initiatives to elevate customer satisfaction through strategic training programs Developed tailored training sessions to enhance user proficiency and drive engagement Oversaw resource allocation to improve product utilization and support user needs
- Facilitated resolution of customer issues through effective email communication to maintain high service standards
- Facilitated inbound customer communications to resolve issues and promote positive service interactions
- Facilitated customer engagement and provided expert technical support to strengthen relationships and resolve issues effectively
- Addressed customer inquiries and technical challenges in telecommunications, fostering improved user satisfaction and retention
- Developed and implemented safety protocols to enhance employee well-being
- Implemented protective measures to safeguard assets and personnel
Timeline
Security Officer Hospital
Allied Universal
2025.05 - Current
Production Associate
continental tires
2024.06 - 2025.05
Customer Service Representative
Concentrix
2023.10 - 2024.06
Technical Support Representative
Continuum Global Solutions
2021.01 - 2023.10
Correctional Officer
Lee Correctional Institution
2020.04 - 2021.01
Customer Service Representative
Sykes Enterprises, Incorporated / Chase Bank / Bank of America
2017.01 - 2020.04