Myllinés Nieves
Process Assistant
Poughkeepsie,NY
Summary
Bilingual Process Assistant and former educator with a strong background in leadership, safety compliance, and cross-functional team development. Proven expertise in operational support, resource allocation, and associate training in fast-paced environments. Recognized for emotional intelligence, adaptability, and strategic thinking. Currently pursuing a Master’s in Accounting at Post University while gaining managerial-level experience at Amazon.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Process Assistant – NPC Department
Amazon, Inc.
Fishkill, NY
09.2023 - Current
- Spearheaded a training initiative to certify waste/donation handling associates under EPA NY regulations.
- Secured access and led compliance using the WADM Safety Program for hazardous material handling.
- Supervised Line 16 Problem Solvers to ensure issue resolution and quality performance.
- Allocated resources across Receiving and Prep to meet fluctuating volume and labor needs.
- Designated official PA for NPC’s Back Half Days, overseeing execution and team leadership.
- Trained and coached associates and new ambassadors in stations including IBD, OBD, ISS PS, and HCC.
- Developed internal tracking tools (logs, quips) to improve transparency and accountability.
- Created foundational SOPs for the ISS Department, routing, and haswaste processing.
Problem Solver / Ambassador
Amazon, Inc.
Fishkill, NY
09.2023 - Current
- Resolved inbound dock and NPC line issues, including product sorting, routing, and hazard processing.
- Mentored incoming associates and trained future ambassadors.
- Handled escalated issues, including ATAC, routing errors, and HCC tickets.
Seasonal Process Assistant
Amazon, Inc.
Fishkill, NY
01.2023 - 12.2023
- Assisted IBD operations in achieving processing goals.
- Supported quality assurance in Problem-Solving to reduce DPMO.
- Initiated and managed overweight item processes and Distributor Damages support system.
Customer Service Representative
Walmart
Fishkill, NY
03.2018 - 07.2022
- Processed returns and financial transactions.
- Resolved customer concerns with professionalism.
- Maintained daily cash reconciliation and drawer accuracy.
Customer Service Representative
Maximus
Kingston, NY
07.2021 - 01.2022
- Delivered insurance enrollment support through group and individual outreach.
- Matched clients to appropriate plans and referred to treatment services as needed.
English Teacher
San Juan Bosco School
San Juan, PR
08.2014 - 12.2017
- Taught high school English, literature, and writing.
- Customized lesson plans for diverse learners.
- Directed graduation ceremonies and academic events.
Education
Master’s - Accounting
Post University
Waterbury, Connecticut 10.2024 - Current
Bachelor of Business Administration - Accounting
University of Ana G. Mendez
Canóvanas, PR 08.2021 - 06.2023
High School Diploma -
Angel P. Millan Rohena High School
Carolina, Puerto Rico 01.1993 - 06.1996
Skills
- Operations & Leadership Support
- Process Improvement & Documentation
- Training & Mentorship
- Resource & Workforce Allocation
Data entry
Efficiency optimization
Quality assurance
Compliance monitoring
Inventory management
Process improvement
Process documentation
Workflow management
Management support
Continuous improvement
Schedule coordination
Process analysis
Certification
ATAC Certified
Accomplishments
- Supervised team of [Number] staff members.
Timeline
Master’s - Accounting
Post University
10.2024 - Current
Process Assistant – NPC Department
Amazon, Inc.
09.2023 - Current
Problem Solver / Ambassador
Amazon, Inc.
09.2023 - Current
Seasonal Process Assistant
Amazon, Inc.
01.2023 - 12.2023
Bachelor of Business Administration - Accounting
University of Ana G. Mendez
08.2021 - 06.2023
Customer Service Representative
Maximus
07.2021 - 01.2022
Customer Service Representative
Walmart
03.2018 - 07.2022
English Teacher
San Juan Bosco School
08.2014 - 12.2017
High School Diploma -
Angel P. Millan Rohena High School
01.1993 - 06.1996
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