Alexis Higgins
New Haven,CT
Summary
Experienced with process optimization and operational support. Utilizes effective communication and problem-solving skills to enhance workflow efficiencies. Knowledge of quality control and team collaboration to achieve consistent results
Overview
2027
2027
years of professional experience
Work History
Process Assistant (L3) – Sort Department
Amazon
- Led daily operations for teams of up to 60 associates in a fast-paced sort environment, ensuring productivity, safety, and quality goals were consistently met
- Independently managed dock and floor operations in the absence of Area Managers, making real-time decisions to maintain workflow and prevent bottlenecks
- Monitored key performance metrics (flow, dwell time, backlog) and adjusted labor allocation to optimize throughput
- Trained and coached associates on standard work, safety procedures, and performance expectations to improve overall team effectiveness
- Acted as a key point of contact for escalations, resolving operational issues quickly to maintain service levels
- Process Improvement & Leadership Projects
General Manager of Food Service
Lobster Hut
Milford, CT
04.2018 - Current
- Directed daily operations to ensure efficient food service delivery and customer satisfaction.
- Implemented cost-control measures that improved profitability and reduced waste.
- Mentored staff in best practices for food safety and sanitation compliance.
- Drove revenue growth by identifying untapped market segments and developing targeted promotions to attract new clientele.
Education
Associate of Applied Science - Medical Assistant And Office Systems
The Sawyer School
Hamden, CTSkills
- Team Leadership & Development
- Process Improvement
- Problem Solving & Root Cause Analysis
- Communication & Coaching
- Management support
- Assignment delegation
- Workflow management
- Safety management
Accomplishments
- Successfully managed large teams (up to 60 AAs) while maintaining operational performance during high-volume shifts
- Demonstrated leadership readiness by consistently running shifts independently without Area Manager oversight
- Improved process flow and reduced sorting errors through innovative labeling and organization systems
Timeline
General Manager of Food Service
Lobster Hut
04.2018 - Current
Process Assistant (L3) – Sort Department
Amazon
Associate of Applied Science - Medical Assistant And Office Systems
The Sawyer School