Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Taylor

Woodstock

Summary

Experienced operations professional seeking Area Manager (L4) position at Amazon to leverage proven leadership abilities, process improvement expertise, and a track record of operational excellence. Aiming to utilize two years of Amazon experience and demonstrated success in team leadership to optimize site performance and develop high-performing teams while maintaining safety and quality standards.

Overview

5
5
years of professional experience

Work History

Process Assistant (L3)

Amazon
11.2024 - Current
  • Led and supervised a team of 22 associates as Process Assistant for Stow process
  • Collaborated cross-functionally with operations, safety, and quality teams to maintain compliance and achieve departmental KPIs
  • Managed critical inventory discrepancies via stow process and resolving Action Center Compliance.
  • Spearheaded DIOT/IOL initiatives resulting in improving Quality metric such as inventory health, DIOT etc.
  • Assisting daily stand-up meetings and performance reviews to drive team engagement and productivity

Warehouse Associate

Amazon
12.2022 - 11.2024
  • Accepted the role of Process Guide for the Bulk Floor
  • Collaborate with team members to complete tasks efficiently and accurately.
  • Communicate effectively with team members regarding bin availability and utilization
  • Monitor company products and resolve discrepancies with suppliers and customers.
  • Utilize computers to record data regarding received and counted stock items.
  • Maintain facility equipment and materials in neat, clean, and orderly fashion.

Sales Associate

At Home
08.2020 - 08.2021
  • Provided accurate information about products, prices and availability.
  • Resolved conflicts arising from incorrect orders or damaged goods promptly and professionally.
  • Operated the cash register and POS to handle purchases, refunds, and exchanges for customers.
  • Utilized active listening techniques to identify customer needs and provided appropriate solutions.
  • Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers.

Education

Certification - Cannabis Science & Therapeutics

William Rainey Harper College
Palatine, IL

Skills

  • Leadership & Team Development
  • Operations Management
  • Process Improvement
  • Performance Metrics Analysis
  • Inventory Control Systems
  • Safety & Compliance
  • Cross-functional Communication
  • Problem-Solving & Decision Making
  • Active Listening
  • Microsoft Office Suite

Timeline

Process Assistant (L3)

Amazon
11.2024 - Current

Warehouse Associate

Amazon
12.2022 - 11.2024

Sales Associate

At Home
08.2020 - 08.2021

Certification - Cannabis Science & Therapeutics

William Rainey Harper College

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Thomas Taylor