MICHELLE TOMPKINS
Suffolk,VA
Summary
Operations leader who manages daily performance for 60–90 associates, balances labor across manual and automated stations, and resolves workflow issues to keep shifts on track. Partners with leadership to adjust staffing, improve productivity, and develop future leaders, including two Process Assistants and one Area Manager. Brings broad experience in team development and operational control.
Overview
26
26
years of professional experience
Work History
Process Assistant (L3)
Amazon
Suffolk, VA
12.2024 - Current
- Oversaw daily operations during periods of limited Area Manager coverage, ensuring effective staffing and shift execution.
- Coordinate daily operations for 60–90 direct and indirect associates, supporting productivity, safety, quality, and workflow efficiency.
- Support labor planning, headcount allocation, and cross-department labor sharing to optimize workforce utilization.
- Partnered with Stow leadership to adjust staffing between manual and automated stations, enhancing Stow productivity rates.
- Troubleshot operational barriers, implemented corrective actions, and communicated unresolved issues and progress updates to leadership.
- Developed leadership potential in associates through hands-on training and mentorship, enabling three team members to advance into leadership roles—two Process Assistants and one Area Manager.
- Managed inbound stow and outbound shipping operations at lower mezzanine and ship sorter areas.
Process Guide (PG)
Amazon
SUFFOLK, VA
07.2024 - 12.2024
- Managed one of four Stow floors for two months with minimal managerial oversight, ensuring smooth operations during Area Manager's support of all floors.
- Delivered operational training to a newly assigned Area Manager, sharing critical process knowledge and daily floor procedures for effective management.
- Coordinated inbound stow activities to optimize processing of incoming merchandise, contributing to overall operational efficiency.
Band Manager / Lead Vocalist
RCCM
Manila, Philippines
07.2008 - 08.2015
- Led recruitment, training, scheduling, and international assignments for four entertainment teams.
- Negotiated overseas contracts while fostering strong relationships with clients and venue management.
General Manager
Face/Xposed
Tokyo, Japan
01.2001 - 04.2008
- Directed daily club operations, overseeing staffing, scheduling, employee training, and overall business performance.
- Addressed operational challenges and developed staff to uphold customer service standards and ensure operational efficiency.
- Coordinated business activities and allocated resources to enhance promotional initiatives supporting organizational goals.
Education
Associate of Science - Business Administration
Southern New Hampshire University (SNHU)
Manchester, NH04-2027
Skills
- Operations management
- Labor optimization
- Labor allocation
- Process improvement
- Productivity analysis
- Operational problem solving
- Cross-functional teamwork
- Team leadership
- Performance coaching
- Safety compliance
- Conflict resolution
Personal Information
Title: Operations Leadership | Process Assistant
LANGUAGES
English – Fluent, Filipino / Tagalog – Native, Japanese – Advanced Speaking Proficiency
Timeline
Process Assistant (L3)
Amazon
12.2024 - Current
Process Guide (PG)
Amazon
07.2024 - 12.2024
Band Manager / Lead Vocalist
RCCM
07.2008 - 08.2015
General Manager
Face/Xposed
01.2001 - 04.2008
Associate of Science - Business Administration
Southern New Hampshire University (SNHU)