Summary
Overview
Work History
Education
Skills
Websites
Languages
Passionate & Interest
Timeline
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Carlos M. Rojo

Bloomington,CA

Summary

Dynamic professional with a proven track record at Amazon, excelling in KPI oversight and team development. Leveraging strong analytical thinking and interpersonal communication skills, I drove a 20% increase in productivity while implementing cost-saving initiatives. Committed to continuous improvement and delivering exceptional results in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Process Assistant (L3)

Amazon
San Bernardino, CA
06.2022 - Current
  • KPI Metric Oversight: Monitored and ensured adherence to all KPIs across Inbound. FHD Inbound consistently achieved 98%-103% to OP and LP targets, maintaining strong productivity and throughput performance.
  • Training and Development: Trained and developed a team of 40 associates, conducting weekly performance check-ins that led to a 20% increase in individual productivity.
  • Associate engagement: Connected with associates daily to go over performance, barrier busters and tips to help drive performance; Increased engagement scores by 10% month over month by implementing feedback from associates such as recognition programs and more cross-training opportunities for associates that were in the top 10% of the shift.
  • Implemented Glove Scanner Project: Partnered with the Outbound AM in rolling out the glove scanner project to the Inbound department, ensuring 100% associate adoption and capturing actionable feedback that enhanced usability. The initiative eliminated 10 hours of manual labor per team, generating cost savings of approximately $380 per shift, $2,660 per week, and $138,320 annually.
  • GEMBA Programs: Conducted SIMBA audits, GEMBA walks, and GEMBA Go See initiatives to proactively identify and resolve safety risks, resulting in zero recorded injuries over a three month period and improved overall safety compliance.

Delivery Driver

Auto Zone
Fontana, CA
03.2019 - 10.2020
  • Customer Satisfaction: Completed 50+ on-time deliveries daily while maintaining a 98% customer satisfaction rate; consistently provided exceptional service and product recommendations, contributing to a 10% increase in local repeat sales and customer retention.
  • Time Management: Recognized for exceptional time management, consistently completing orders ahead of schedule, which contributed to a 5% increase in repeat business and improved long-term customer subscription retention.
  • Record Keeping: Maintained precise delivery records, tracking mileage, drive times, and customer interactions to support route optimization and ensure compliance with company and regulatory standards.

Sales Teammate

Under Armour
Ontario, CA
11.2016 - 02.2019
  • Increased Sales: Drove a 8% increase in monthly revenue and improved customer satisfaction ratings to 95% by providing tailored product recommendations, resolving customer concerns efficiently, and delivering a consistently high-quality service experience.
  • POS System Accuracy: Processed 80–100 daily transactions using POS systems with 100% accuracy, maintained balanced cash drawers, and ensured smooth front end operations while supporting loss prevention and financial accountability.
  • Customer Satisfaction: Increased customer satisfaction ratings by 8%, reaching a 95% approval score over five months, while driving a 8% boost in monthly revenue by consistently exceeding sales targets through effective cross selling and upselling strategies.

Education

Associate of Science - Business Administration

Riverside Community College
Riverside, CA
12.2025

Skills

  • Bilingual Communication
  • Business intelligence
  • Business process reengineering
  • Interpersonal communication
  • Time Management
  • Problem Solving
  • Organizational Skills
  • Six sigma techniques
  • Continuous improvement
  • Analytical Thinking
  • Microsoft Excel

Languages

English
Professional
Spanish
Professional

Passionate & Interest

I’m passionate about living a balanced and growth-driven lifestyle through hybrid fitness training that combines strength, endurance, and mobility. I enjoy reading books that expand my mindset and teach me new skills, whether in personal development, finance, or creativity. I actively invest in the stock and crypto markets, staying informed on trends to build long-term wealth. Outside of that, I dedicate time to practicing guitar as a creative outlet and continuously sharpen my discipline through learning. My love for exploration drives me to capture meaningful moments through travel photography and hiking, appreciating nature’s beauty while challenging myself physically and mentally.

Timeline

Process Assistant (L3)

Amazon
06.2022 - Current

Delivery Driver

Auto Zone
03.2019 - 10.2020

Sales Teammate

Under Armour
11.2016 - 02.2019

Associate of Science - Business Administration

Riverside Community College

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