Samantha Botello
Dallas
Summary
Detail-oriented Operations and Technical Professional with leadership experience as an Amazon Process Assistant and training in mechatronics and industrial systems. Skilled in supporting high-volume operations, analyzing performance, troubleshooting issues, and enhancing safety and process efficiency. Equipped with a Mechatronics Technology Certificate, emphasizing AC/DC circuits, motor controls, hydraulics, and automation initiatives.
Overview
4
4
years of professional experience
Work History
Process Assistant (L3)
Amazon
Dallas, TX
09.2023 - Current
- Monitored and improved fulfillment processes to enhance operational efficiency and accuracy.
- Managed workflow distribution and troubleshot issues to minimize delays and sustain productivity.
- Trained associates on best practices, safety procedures, and process optimization strategies to support leadership.
- Collaborated with cross-functional teams to improve inventory accuracy and streamline order processing.
- Utilized problem-solving skills to quickly resolve technical and logistical challenges in a fast-paced environment.
Locker+ Associate
Amazon
Dallas, TX
08.2022 - 07.2023
- Acted as a Learning Ambassador and Safety Officer, mentoring new associates and promoting adherence to safety protocols.
- Identified and resolved issues with automated locker systems, minimizing downtime and enhancing user experience.
- Resolved issues with automated locker systems, minimizing downtime and enhancing user experience through effective troubleshooting.
- Provided in-depth customer support, troubleshooting concerns and delivering tailored solutions to improve overall service quality.
- Delivered tailored customer support, troubleshooting concerns to improve service quality and meet customer needs.
Education
Bachelor of Business Administration (BBA) - General Business
University of North Texas
Denton, TX05-2026
Mechatronics Technology Certification -
Dallas College – Eastfield & Mountain View Campuses
05-2026
Associate of Arts – Business Administration -
Dallas College
Dallas, TX05-2024
Skills
- Business & Team Coordination: Problem-Solving Leadership Adaptability Operational Efficiency Process Improvement Communication Interdepartmental Support
- Collaboration Technical & Mechatronics: Programmable Logic Controllers (PLCs) Automated Manufacturing Mechanical Systems Electrical Troubleshooting Fluid Power Systems Sensors & Actuators Quality Control AC and DC Circuits
- Software & Tools: Microsoft Office Data Analysis ERP Systems
Languages
English
Spanish
Timeline
Process Assistant (L3)
Amazon
09.2023 - Current
Locker+ Associate
Amazon
08.2022 - 07.2023
Bachelor of Business Administration (BBA) - General Business
University of North Texas
Mechatronics Technology Certification -
Dallas College – Eastfield & Mountain View Campuses
Associate of Arts – Business Administration -
Dallas College