Thomas Brown
Kannapolis,NC
Summary
Experienced general worker recognized for efficient task completion in various settings. Skilled in manual labor equipment operation and workspace organization. Safety-focused with a robust work ethic and adaptability to changing environments. Prepared to support team objectives and deliver impactful results.
Overview
12
12
years of professional experience
Work History
Process Assistant (L3)
Amazon
12.2025 - Current
- Oversee daily operations within the delivery station, ensuring compliance with Amazon’s standards for safety, quality, and performance.
- Track and analyze key performance indicators (KPIs) to identify improvement opportunities and implement effective solutions.
- Identified areas for improvement and recommended solutions to optimize processes.
- Coached associates on productivity and safety practices, fostering a culture of engagement and compliance.
- Collaborated with leadership teams to enhance operational excellence and support training and onboarding initiatives.
Interim Process Assistant
Amazon
12.2024 - 01.2025
- Assisted leadership in managing delivery station operations, ensuring alignment with safety, quality, and productivity goals.
- Monitored KPIs and coached team members, providing performance feedback to enhance operational efficiency.
- Contributed to process improvement initiatives, enhancing training and onboarding systems for new team members.
Interim Driver Trainer
Amazon
10.2023 - 02.2024
- Delivered onboarding training for new delivery drivers, enhancing safety practices, customer service skills, and route efficiency.
- Assessed new driver performance, providing targeted coaching that aligned with company standards.
- Addressed operational challenges, collaborating with supervisors to uphold delivery performance metrics.
Crew Leader / Commercial Site Lead
Risley and Padula Interior Trim
05.2014 - 08.2022
- Led residential crew of six and commercial crew of 60 in interior trim installations, ensuring quality and client specifications.
- Managed project timelines through coordination with clients and contractors to meet schedules and quality standards.
- Maintained strong client relationships through effective communication and swift resolution of issues, enhancing client satisfaction.
- Trained and mentored team members, fostering collaboration and driving performance improvements.
- Oversaw site safety by developing and enforcing protocols, conducting weekly compliance meetings to ensure adherence.
- Collaborated with management to streamline workflows and reduce waste, improving project efficiency.
- Maintained cleanliness and organization in work environments to enhance team efficiency.
- Conducted inspections of job sites post-shift to ensure cleanliness, organization, and safety.
Education
High School Diploma/GED -
Albemarle High School
06-2008
Skills
- Process optimization
- Operational Efficiency
- Inventory management
- Data analysis
- Safety Standards & Compliance
- Emergency Response Training
- Training development
- Microsoft Office
- Problem-solving
- Team coaching
Timeline
Process Assistant (L3)
Amazon
12.2025 - Current
Interim Process Assistant
Amazon
12.2024 - 01.2025
Interim Driver Trainer
Amazon
10.2023 - 02.2024
Crew Leader / Commercial Site Lead
Risley and Padula Interior Trim
05.2014 - 08.2022
High School Diploma/GED -
Albemarle High School