Damylo Hagen

• Collaborated with the County of Los Angeles to complete undercover/internal audits for abuse allegations.
• Investigated payment fraud, embezzlement, and overpayments.
• Investigated Children and staff allegations of abuse
• Investigated shelter compliance codes, missing, and exploited youth.

-HR, Employee Labor Contract, and Union Negotiations Supervisor, Jan 2018 - Jan 2019.

-Linkage to Care Coordinator Apr 2017- Jan 2018

-Sexual Health Counselor, Oct 2016 - Apr 2017.

• Assisted with the design and implementation of a comprehensive performance management system to evaluate employee progress, resulting in a 13% increase in staff retention, and a 17.5% reduction in workplace grievances.
• Conducted employee relations and conflict resolutions, resulting in a decrease of 18.6% in HR-related grievances.
• Coordinated and facilitated successful workshops, resulting in a 21% shift in employee morale.
• Negotiated numerous local agreements, and oversaw resolution on over 300 grievances and employee disciplinary actions.
• Facilitated employee onboarding and training programs to enhance staff integration.
• Developed and implemented HR policies for clinic-wide compliance and best practices.
• Led recruitment efforts to attract top talent for medical and administrative roles.
• Managed employee relations by addressing concerns and resolving workplace conflicts.

• Communicated and interacted with field investigators, support units, and other lines of businesses to ensure compliance with Federal and Banking Regulations
• Assessed the level of risk and made decisions which directly impact the customer experience and risk to Bank of America
• Researched, Prepared, and interpreted confidential employee fraud claims; and communicated findings to appropriate branch officers, law enforcement, and legal dept
• Internal and external tracking, investigating, and handling of Fraud research
• Bank of America

Specialist V - Fraud Assistant Manager, May 2012 - June 2013..

- Internal Complaint & Quality Assurance Supervisor, Jan 2011 - May 2012

- Internal Complaint & Quality Assurance Investigator, Apr 2010 - Jan 2011

• Conveying critical information to emergency responders accurately and concisely over radio or other communication channels.
• Created property fraud and dispatch training manuals for the department.
• Handling complaints, settling disputes, grievances, and conflicts.
• Prepared confidential daily, weekly, and monthly internal audit reports.
• Meticulous record-keeping and accurate documentation of fraud details.
• Communicated with relevant parties and found solutions to resolve the internal fraud while maintaining confidentiality.
• Receive and address complaints raised by employees regarding internal processes, policies, or issues with other departments.

-Human resource and employee relations manager June 2006 - June 2008

-Card Fraud & Escalation Supervisor Feb 2005 - June 2006

-Card Fraud & Escalation specialist Mar 2004 - Feb 2005

-Collections & Call center Rep Mar 2003 - Mar 2004

• Assisted in developing a performance management and career development program.
• Implemented a tracking system to monitor employee benefit performance, leading to increased efficiency in the overall HR operation.
• Organized training sessions for current staff, implementing a detailed feedback system for continuing improvement.
• Review and approve employee time cards, ensuring accuracy by verifying hours worked against schedules and company policies, addressing any discrepancies, and approving them by the designated deadline.
• Investigating any unusual time entries, such as missing punches, extended breaks, or discrepancies with work schedules, and communicating with the employee to resolve issues.