Alexandra Anderson
Merrimack,NH
Summary
A hard-working individual with a passion for understanding how things work, looking for an entry-level opportunity with a great company in a fast-paced environment. A team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Natural mechanical aptitude with an eagerness to learn, test, and repair equipment.
Overview
11
11
years of professional experience
Work History
Warranty Administrator
Bosch Heating And Cooling- Temporary Assignment
2023.03 - Current
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Monitored factory recalls and announcements to stay on top of changes.
- Maintained detailed service and customer records.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
- Maintained strong knowledge of basic technical terminology to better understand services and procedures.
- Analyzed data to ensure no duplicate records and establish failure trends for quality
- Analyze spreadsheets of inventory being scrapped to ensure the right department has the correct type of materials for billback purposes with vendors
- Create and post orders individually or in Mass script transactions in SAP
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
Crew Member
Dunkin' Donuts
2013.04 - Current
- Initially hired as a Crew Member while attending high school; Moved into a Shift Leader position handling responsibilities such as assigning other crew members to duty stations, coordinating breaks, and counting cash drawers; Advanced to handling daily financial close including inventory and sales tracking, sales forecasting, and handling inventory management as Assistant Store Manager; Specialty for maintenance and repair of mechanical equipment.
Housekeeper
Cleaning Peeps, LLC
2020.03 - 2020.09
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Verified cleanliness and organization of storage areas and carts.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Assistant Infant Teacher
The Family Place
2019.08 - 2020.02
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Developed and implemented behavior management plans.
Customer Service B2B Representative
TSD Global
2019.04 - 2019.08
- Worked as a Customer Service B2B Representative handling AT&T small business sales and loyalty accounts; mainly inbound with periodic outbound promotional sales campaigns.
Housekeeping
The Residences at Daniel Webster
2018.07 - 2018.10
- Handled housekeeping for multiple townhome turnovers per day.
Outbound Call Center Representative
Health Dialog – Temporary Assignment
2018.05 - 2018.07
- Outbound call center representative assigned to Rite-Aid Campaign for Medicare Part D medical adherence.
Customer Service Representative
Callogix, Inc.
2017.08 - 2017.11
- Customer Service Representative within an inbound call center investigating unclaimed monetary funds with state treasury department.
Sales Associate
American Eagle Outfitters
2016.06 - 2016.09
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
American National Standards Institute CFP, ServSafe Certification -
05.2022
Certificate Diploma - Veterinarian Assisting
Ashworth College
Norcross, GA04.2016
Diploma - Honors And Advanced
Merrimack High School
Merrimack, NH06.2014
Skills
- Drive-Thru Operations
- Inventory Restocking
- Cooking
- Beverage Preparation
- Food Preparation
- Menu Memorization
- Customer Service
- Order Management
- Complex Problem-Solving
- Supplies Monitoring and Restocking
- Equipment Maintenance
- Point of Sale Operation
- Inventory Counts
- Crew Leadership
Timeline
Warranty Administrator
Bosch Heating And Cooling- Temporary Assignment
2023.03 - Current
Housekeeper
Cleaning Peeps, LLC
2020.03 - 2020.09
Assistant Infant Teacher
The Family Place
2019.08 - 2020.02
Customer Service B2B Representative
TSD Global
2019.04 - 2019.08
Housekeeping
The Residences at Daniel Webster
2018.07 - 2018.10
Outbound Call Center Representative
Health Dialog – Temporary Assignment
2018.05 - 2018.07
Customer Service Representative
Callogix, Inc.
2017.08 - 2017.11
Sales Associate
American Eagle Outfitters
2016.06 - 2016.09
Crew Member
Dunkin' Donuts
2013.04 - Current
American National Standards Institute CFP, ServSafe Certification -
Certificate Diploma - Veterinarian Assisting
Ashworth College
Diploma - Honors And Advanced
Merrimack High School
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