Amanda Katona
Port Orange
Summary
Detail-oriented professional with extensive experience in claims processing, operational efficiency, and customer service. Proven ability to enhance workflow and maintain accurate records in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Warranty Administrator
Cumberland International Trucks
Daytona Beach, FL
05.2025 - Current
- Processed warranty claims efficiently, ensuring accurate documentation and adherence to company policies.
- Coordinated with service departments to gather necessary information for warranty approvals.
- Maintained organized records of warranty transactions in compliance with industry standards.
- Assisted customers by addressing inquiries related to warranty coverage and procedures.
Parts Warehouse Manager
Cumberland International Trucks
Daytona Beach, FL
06.2022 - 05.2025
- Managed inventory levels to ensure optimal stock availability and reduce excess.
- Oversaw daily operations of parts warehouse, ensuring efficient workflow and safety compliance.
- Trained and mentored staff on best practices for inventory management and order fulfillment.
- Implemented process improvements that increased efficiency in picking and shipping operations.
- Conducted regular audits of inventory accuracy to ensure consistency and reduce discrepancies.
- Trained staff members on warehouse procedures, enhancing their productivity and overall performance.
Medical Office Receptionist
Volusia Hand Surgery Clinic
Port Orange, FL
03.2021 - 11.2021
- Managed patient scheduling and coordination for surgical appointments, enhancing clinic efficiency.
- Processed patient intake forms accurately, ensuring compliance with healthcare regulations.
- Facilitated communication between patients and medical staff, improving overall patient experience.
- Maintained electronic health records system, ensuring data integrity and accessibility for healthcare providers.
Childcare Teacher
Kid City USA
Ormond Beach, FL
07.2019 - 04.2021
- Developed and implemented age-appropriate lesson plans to foster cognitive and social development.
- Created a safe, nurturing environment to promote emotional growth and positive behavior among children.
- Collaborated with parents to communicate child progress and address developmental concerns effectively.
- Led classroom activities that encouraged creativity, critical thinking, and problem-solving skills in young learners.
Server
Bad Baddy's Burger Bar
Huntersville, NC
03.2012 - 10.2018
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Managed order accuracy by efficiently processing and delivering food and beverages.
- Collaborated with kitchen staff to streamline service flow and enhance dining experience.
- Trained new servers on restaurant protocols, menu items, and customer engagement techniques.
Education
High School Diploma -
William A. Hough High School
Cornelius, NC06-2015
Skills
- Claims processing
- Records maintenance
- Claims submissions
- Microsoft office
- Payment issuing
- Order management
- Operational efficiency
- Customer service
- Attention to detail
- Shipping and receiving
- Warehouse operations
- Stock control
Certification
- Certified Forklift Operator & Trainer, Cumberland International Trucks - 2022 - Current
Timeline
Warranty Administrator
Cumberland International Trucks
05.2025 - Current
Parts Warehouse Manager
Cumberland International Trucks
06.2022 - 05.2025
Medical Office Receptionist
Volusia Hand Surgery Clinic
03.2021 - 11.2021
Childcare Teacher
Kid City USA
07.2019 - 04.2021
Server
Bad Baddy's Burger Bar
03.2012 - 10.2018
High School Diploma -
William A. Hough High School