Mylon Preston
Colorado Springs,CO
Summary
Individual with a high level of efficiency and experience in fast-paced and challenging environments. Eager to learn, with the ability to apply new knowledge skillfully and efficiently.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Monster Scooter Parts
02.2023 - Current
- Answers sales and customer service phone calls and emails in a timely manner
- Utilizes critical thinking skills to identify customer needs
- Interacts with suppliers to troubleshoot problems for customers and fulfill orders.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Manage approximately 30-50 incoming calls, emails and faxes per day from customers
Kitchen Director
Chick-fil-A
10.2021 - 12.2022
- Provided leadership to a team of diverse individuals while upholding company’s mission and vision
- Oversaw kitchen staff ensuring proper food preparation, adherence to quality standards, and customer satisfaction
- Trained new staff in safe food handling, kitchen operations, and customer service
- Balanced employee cash registers multiple times per shift and made both vault and bank deposits
- Maintained a high degree of accuracy and competency in processing bank transactions properly
- Analyzed trends in sales reports and customer feedback surveys to maximize productivity and satisfaction
- Led staff meetings to address strengths and weaknesses for the previous month and goals for the following month
- Identified leaders among staff and provided additional training to develop team leaders and assistant directors
- Created weekly schedules with attention to staffing needs, labor costs, and employee satisfaction
- Received regional and state level recognition for health inspection ratings.
Chick-Fil-a Team Lead
Chick-fil-A
01.2019 - 07.2021
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Trained new team members by relaying information on company procedures and safety requirements.
Landscape Worker
Exterior Design Landscaping
06.2019 - 09.2019
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Handled hedge, bush, and shrub trimming.
- Performed planting, watering, mulching, and edging of lawns.
- Collaborated with supervisors and team members to complete complex projects within deadlines.
- Developed custom design solutions for clients, addressing unique site challenges and client preferences.
- Streamlined project timelines by effectively managing multiple design projects simultaneously.
Commercial and Residential Cleaner
Pure Clean
05.2017 - 08.2018
- Demonstrated flexibility in adapting to unique client requests while maintaining professional standards throughout each job assignment.
- Reduced allergens in living spaces by performing deep-cleaning tasks, including dusting, vacuuming, and mopping.
- Received positive feedback from clients due to the timely completion of scheduled cleanings without compromising quality standards.
- Enhanced client satisfaction by providing thorough commercial and residential cleaning services.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
Education
High School Diploma -
Colorado Prep Academy
Colorado Springs, CO05.2021
Skills
- Customer Service and Satisfaction
- Time Management
- Written and Verbal Communication
- Heavy Lifting
- Hand-Eye Coordination
- Materials Handling
- Shipping and receiving
- Power tool proficiency
- Truck loading
- Construction support
- Team Player
- Attention to Detail
- Facilities Maintenance
- Cleaning and sanitizing
- Interior and exterior cleaning
- Chemical Handling
- Basic Maintenance Knowledge
Volunteer Experience
Crossroads Christian Center, Colorado Springs, CO, 06/2017, 09/2021, Provided audio/visual technical support on a weekly basis., Prepared and served food at multiple community centers and shelters on a monthly basis., Collected funds for school supplies for a local elementary school.
Timeline
Customer Service Representative
Monster Scooter Parts
02.2023 - Current
Kitchen Director
Chick-fil-A
10.2021 - 12.2022
Landscape Worker
Exterior Design Landscaping
06.2019 - 09.2019
Chick-Fil-a Team Lead
Chick-fil-A
01.2019 - 07.2021
Commercial and Residential Cleaner
Pure Clean
05.2017 - 08.2018
High School Diploma -
Colorado Prep Academy
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