Mylow Ward
Bothell,WA
Summary
Dynamic professional with a proven track record in security and customer service at Washington Gold Casinos. Skilled in incident response and risk management, I excel in fostering a safety-conscious environment while enhancing guest experiences. Recognized for my strong social skills and commitment to excellence, I consistently deliver results that drive organizational success.
Overview
13
13
years of professional experience
Work History
Security Specialist
Maverick Gaming LLC
Shoreline, WA-Bothell, WA
01.2019 - 11.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Collaborated with local law enforcement agencies to establish strong relationships, increasing the effectiveness of joint responses to incidents.
- Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Enhanced overall security by conducting thorough risk assessments and implementing effective security measures.
- Screened incoming employees, personal belongings, and shipments for security concerns.
- Conducted security audits for identifying potential threats, leading to enhanced protection measures.
Assistant Manager of OTB
Emerald Downs Racing
Shoreline, WA
06.2014 - 03.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Security Specialist
Washington Gold Casinos
Shoreline, WA
10.2016 - 12.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Collaborated with local law enforcement agencies to establish strong relationships, increasing the effectiveness of joint responses to incidents.
- Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Enhanced overall security by conducting thorough risk assessments and implementing effective security measures.
- Screened incoming employees, personal belongings, and shipments for security concerns.
- Cultivated a security-conscious company culture by fostering open communication about potential risks and encouraging staff to be vigilant in reporting suspicious activities or concerns.
Freight Team Associate
Fred Meyer
Seattle, WA
03.2011 - 03.2014
- Lifted and moved items weighing up to 50 pounds multiple times per shift.
- Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
- Loaded and unloaded trucks.
- Used pallets, straps and load bars to secure freight for transport.
- Led by example, demonstrating strong work ethic and commitment to excellence in all tasks undertaken, inspiring team members to strive for their personal best while contributing positively towards the overall success of the organization.
- Complied with company and legal requirements to maintain safe working environment.
Education
High School Diploma -
Ballard High School
Seattle, WA05.2007
Skills
- Incident response
- Physical security
- Threat management
- Risk management
- Quick learner
- Social Skills
- Punctual
Timeline
Security Specialist
Maverick Gaming LLC
01.2019 - 11.2023
Security Specialist
Washington Gold Casinos
10.2016 - 12.2018
Assistant Manager of OTB
Emerald Downs Racing
06.2014 - 03.2021
Freight Team Associate
Fred Meyer
03.2011 - 03.2014
High School Diploma -
Ballard High School