Mylum Chesley
Sherman,TX
Summary
Results-driven professional with a proven track record of adaptability and a strong desire to excel at any given task. Known for quickly mastering new skills and applying them effectively to achieve any and all objectives. Possesses a keen eye for detail, critical thinking, analytical mindset, and excellent problem-solving abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Appraisal Support
Grayson Central Appraisal District
08.2024 - Current
- Kept appraisers informed of relevant findings during research or field inspections, allowing them to factor pertinent information into valuation conclusions effectively.
- Single-handedly built file on major builders, eliminating the need to spend countless hours measuring subdivision properties.
- Cultivated positive relationships with local government officials and industry professionals, fostering a collaborative environment conducive to efficient real estate transactions.
- Input roughly 30-50 homes daily into appraisal district database to accurately gather square footage information.
Administration (Part-Time/Temporary)
Barrett's Outdoors
04.2023 - 07.2024
- Reviewed all company files dating back 6 years. Recorded discrepancies and missing files, then facilitated all corrections needed for ATF compliance.
- Used Lean methods to identify and improve processes and procedures.
- Implemented process to gather customer feedback helping to drive improvements and increase store sales.
Product Manager
Fixed Repair
09.2020 - 01.2023
- Managed off-shore development team of 7 members, coordinated product vision and execution.
- Completely redesigned in-house technician mobile application to improve job flow and capture vital job information.
- Collaborated with sales, marketing, operations, and support teams to develop products needed on their behalf.
- Maintained product backlog to achieve product goals and maximize value.
- Created user stories to hand off to development to turn into functional assets.
- Reviewed stage environment updates to verify functionality, uncover bugs, and remove vulnerabilities.
- Launched enhanced product features and optimized implementation for use in production environment.
- Provided product demonstrations for performance evaluation.
Customer Service Manager
Fixed Repair
05.2019 - 09.2020
- Supervised daily operations, including supervising 20+ customer service representatives at HQ Office.
- Assisted in creating and refining procedures, defining best practices and correcting new issues.
- Confrere with other department managers to assess needs and optimize activities and practices.
- Evaluated customer service representatives by assessing quality, productivity, timeliness, and compliance of procedures to maximize business operational efficiency.
Customer Service Representative
Fixed Repair
07.2018 - 07.2019
- Collaborated with customers, management and technicians to better serve customer needs and recommend appropriate solutions.
- Strived to increase or maintain customer satisfaction by addressing customer needs and resolving concerns.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Assisted approximately 100 customers daily with warranty and home services questions.
Integrated Avionics Technician - Staff Sergeant
United States Air Force
02.2008 - 02.2014
- Tested, trouble-shot, and repaired Communication and Navigation Systems on B-1B Bomber as well as assisting other maintenance discipline's duties when needed.
- Coordinated maintenance actions with Boeing contractors on new aircraft upgrade programs.
- Documented new and completed tasks on paper spreadsheets and in electronic database systems.
- Prioritized daily tasks. Supervised and expedited maintenance personnel to and from task locations.
- Trained new troops in safe maintenance practices and procedures
- Analyzed data of aircraft systems to determine validity of discrepancies.
Education
Bachelor of Science - Environmental Science
Texas A&M University - Commerce
Commerce, TX2018
Skills
- Critical Thinking and Problem-Solving
- Training and Development
- Data Analysis
- Team Leadership
- Agile Methodologies
- Azure Dev Ops and JIRA
- MS Office, Adobe, and Google Suite
Certification
Professional Scrum Master I
Hobbies
- Personal research.
- Listening to podcasts.
- Keeping up with current events.
Timeline
Appraisal Support
Grayson Central Appraisal District
08.2024 - Current
Administration (Part-Time/Temporary)
Barrett's Outdoors
04.2023 - 07.2024
Product Manager
Fixed Repair
09.2020 - 01.2023
Customer Service Manager
Fixed Repair
05.2019 - 09.2020
Customer Service Representative
Fixed Repair
07.2018 - 07.2019
Integrated Avionics Technician - Staff Sergeant
United States Air Force
02.2008 - 02.2014
Bachelor of Science - Environmental Science
Texas A&M University - Commerce
Professional Scrum Master I
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