Myoshi Weaver
Missouri City
Summary
Dynamic Quality Assurance Specialist with extensive experience in child care investigations at the Department of Family and Protective Services. Proven track record in investigations and regulatory compliance, driving process improvements, and team leadership. Adept at data analysis and critical thinking, enhancing operational efficiency, and ensuring high standards through intentional leadership and staff development.
Overview
22
22
years of professional experience
Work History
CCI Quality Assurance Specialist III
Department of Family and Protective Services
Pearland
10.2022 - Current
- Reviewed RC and DC investigations to ensure compliance with state laws, rules, policies, and procedures.
- Conducted regular internal audits to identify non-conforming issues.
- Participated in the Business Process Redesign workgroup for SWI and RCCI to help develop and revise standard operating procedures to streamline processes, and improve communication and collaboration.
- Supported continuous improvement initiatives by analyzing performance data and recommending process enhancements.
Child Care Licensing Supervisor II
Department of Family and Protective Services
Houston
01.2017 - 10.2022
- Directed and supervised a team of investigators in daily operations across the state of Texas.
- Led case staffing's and weekly team meetings to discuss progress, address issues, and plan future actions.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction.
Child Care Investigator Specialist III
Department of Family and Protective Services
Houston
09.2003 - 01.2017
- Generated thorough Child Care investigation reports derived from physical observation and meticulous investigations.
- Completed comprehensive face-to-face interviews with subjects, neighbors and employers to generate reports to document investigative findings.
- Provided expert testimony in court concerning investigation findings.
- Collaborated with law enforcement and regulatory agencies to support criminal investigations and legal proceedings.
- Managed large caseloads efficiently, prioritizing tasks, and meeting strict deadlines in high-pressure environments.
Child Support Specialist
Texas Office of the Attorney General
Houston
01.2003 - 09.2013
- Conducted investigations to determine paternity and legal responsibility of parents for child support payments, in accordance with state laws.
- Facilitated negotiations between disputing custodial parties.
- Interfaced with local court system, attending court proceedings and working directly with attorneys.
- Supervised volunteer personnel, delivering in-depth training and mentoring.
Education
Bachelor of Science - Sociology
Texas State University
San Marcos, TX12-2002
Skills
- Regulatory compliance
- Internal auditing
- Data analysis
- Process improvement
- Team leadership
- Performance evaluation
- Critical thinking
- Adaptability
References
References available upon request.
Timeline
CCI Quality Assurance Specialist III
Department of Family and Protective Services
10.2022 - Current
Child Care Licensing Supervisor II
Department of Family and Protective Services
01.2017 - 10.2022
Child Care Investigator Specialist III
Department of Family and Protective Services
09.2003 - 01.2017
Child Support Specialist
Texas Office of the Attorney General
01.2003 - 09.2013
Bachelor of Science - Sociology
Texas State University
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