Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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MY PHUONG PHAM (ROSE PHAM)

Long Beach,CA

Summary

Multilingual ( Vietnamese, English, Japanese) individual with a strong work ethic.

Overview

8
8
years of professional experience

Work History

Team Leader/ Counter Manager

Estee Lauder Companies (M.A.C Cosmetics)
07.2019 - 10.2023

* Team Leader/ Counter Manager ( August 2020 - October 2023)

  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Stock management, weekly/ monthly reports.
  • Achieved sales goals through effective planning, setting KPIs, analyzing data on past performance, and projecting future performance.
  • Organized sale events and created eye-catching product displays to attract customers to the counter.
  • Created contents for advertising new products.
  • Live selling/ Live commerce.

* Beauty Advisor/ Product Specialist ( July 2019 - July 2020)

  • Achieved sales goals through effective communication and demonstration of products.
  • Increased customer satisfaction by providing exceptional service and product knowledge.
  • Handled cash transactions accurately, balancing registers at the end of each shift without discrepancies.

Recruitment Consultant

First Alliances (Persolkelly Vietnam)
04.2019 - 07.2019
  • Built strong relationships with clients through regular communication and understanding their unique needs.
  • Negotiated competitive compensation packages on behalf of clients and candidates to ensure successful placements.
  • Improved client satisfaction by consistently providing high-quality candidates for various positions.
  • Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
  • Developed strong referral networks through active participation in industry groups, professional associations, or community organizations.

English Teaching Assistant

Forward English Center
01.2016 - 12.2016
  • Boosted overall Japanese student engagement through the implementation of group activities, interactive presentations, and hands-on learning experiences.
  • Held events on special occasions to create an open environment to practice English for young Japanese students.

Education

Bachelor of Asia Pacific Management (APM) - Business Administration And Management

Ritsumeikan Asia Pacific University (APU)
Beppu City, Japan
03.2019

Skills

  • Inventory Stocking
  • Project Management
  • Documentation And Reporting
  • Detail Oriented
  • Team Leadership
  • Teamwork and Collaboration
  • Time Management
  • Flexible and Adaptable
  • Multitasking
  • Computer Skills

References

* Phan Dang Song Phuc ( Nikkie) - Beauty Creator ( M.A.C Cosmetics)

+84 931 112 120

nikkiedamodel@gmail.com

* Pham  Do Thuy  Khanh ( Katy) - Education Executive ( M.A.C Cosmetics & Bobbi Brown)

+84 888 021 525

kpham@vn.estee.com

Languages

Vietnamese
Native or Bilingual
English
Native or Bilingual
Japanese
Limited Working

Timeline

Team Leader/ Counter Manager

Estee Lauder Companies (M.A.C Cosmetics)
07.2019 - 10.2023

Recruitment Consultant

First Alliances (Persolkelly Vietnam)
04.2019 - 07.2019

English Teaching Assistant

Forward English Center
01.2016 - 12.2016

Bachelor of Asia Pacific Management (APM) - Business Administration And Management

Ritsumeikan Asia Pacific University (APU)
MY PHUONG PHAM (ROSE PHAM)