MY PHUONG PHAM (ROSE PHAM)

* Team Leader/ Counter Manager ( August 2020 - October 2023)

• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Built strong relationships with customers through positive attitude and attentive response.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
• Stock management, weekly/ monthly reports.
• Achieved sales goals through effective planning, setting KPIs, analyzing data on past performance, and projecting future performance.
• Organized sale events and created eye-catching product displays to attract customers to the counter.
• Created contents for advertising new products.
• Live selling/ Live commerce.

* Beauty Advisor/ Product Specialist ( July 2019 - July 2020)

• Achieved sales goals through effective communication and demonstration of products.
• Increased customer satisfaction by providing exceptional service and product knowledge.
• Handled cash transactions accurately, balancing registers at the end of each shift without discrepancies.

• Built strong relationships with clients through regular communication and understanding their unique needs.
• Negotiated competitive compensation packages on behalf of clients and candidates to ensure successful placements.
• Improved client satisfaction by consistently providing high-quality candidates for various positions.
• Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
• Developed strong referral networks through active participation in industry groups, professional associations, or community organizations.

• Boosted overall Japanese student engagement through the implementation of group activities, interactive presentations, and hands-on learning experiences.
• Held events on special occasions to create an open environment to practice English for young Japanese students.