Greet customers and helped with product questions, selections, and purchases.
Provide customers with a 10-15 minute long informative chocolate tasting.
Maintain a clean and organized store environment, enhancing the overall shopping experience for customers.
Use POS system to process sales, returns, online orders, and gift card activations. (Square)
Balance and organize cash register by handling cash, counting change, and storing coupons.
Package chocolate in its outer packaging and package items for delivery.
Create visually appealing chalkboard signs for store specials.
Opene/close the retail location securely adhering to company protocols for cash handling procedures.
Kennel Technician
Aloha Ilio Rescue
Keaau, HI
11.2022 - 04.2024
Cleaned and maintained kennels, did facility laundry, and cleaned animal holding areas to control the spread of disease.
Administered medications and pet injections, bathed and groomed animals, and monitored animals for any unusual behavior or signs of illness.
Handled administrative work such as answering phone calls and scheduling appointments, filed paperwork using the ShelterLuv program.
Excellent communication and customer service skills, provided thorough and concise answers to questions and concerns of potential adopters.
Proven ability to work in a fast-paced and demanding environment.
Trained new staff members, monitored and guided volunteers.
Organized and participated in adoption and fundraising events.
Maintained play yards (mowing and weed-eating) and pressure washed kennel areas.
Assistant Manager/ Kennel Technician
Rainbow Friends Animal Sanctuary
Kurtistown, HI
08.2020 - 10.2022
Supervised day-to-day operations to meet performance, quality and service expectations.
Aided in developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. Trained new staff members, monitored and guided volunteers.
Cleaned and maintained kennels, did facility laundry, and cleaned animal holding areas to control the spread of disease. Administered medications and pet injections, bathed and groomed animals, and monitored animals for any unusual behavior or signs of illness.
Handled administrative work such as answering phone calls and scheduling appointments, filed paperwork in ShelterLuv program.
Excellent communications and customer service skills, provided thorough and concise answers to questions and concerns of potential adopters.
Proven ability to work in a fast-paced and demanding environment.
Server/Host/Expo
Joey D's Italian Restaurant And Bar
Marco Island, FL
12.2018 - 12.2019
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items. (Aloha software)
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Applied proper food handling standards.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Managed multiple tasks in high-volume environment.
Addressed guest complaints and resolved issues to promote satisfaction.
Host/ Busser/ Expo
Marco Island Brewery
Marco Island, FL
12.2017 - 12.2018
Managed in-person and telephone guest inquires, customer service requests and reservation bookings.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Delivered food items to tables ensuring each retaurant patron recieved correct order.