Myra Croft
Mesa,Arizona
Summary
Customer Service Representative experienced in managing diverse customer inquiries and complaints within utility services. Achieved efficient resolution of service and billing issues while prioritizing emergency response coordination. Resourceful Treasurer Volunteer leveraged communication and leadership skills to enhance financial reporting and fundraising efforts.
Overview
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Treasurer Volunteer
Moose International.
Mesa, AZ
03.2026 - Current
- Recorded and tracked all charitable donation receipts for incoming and outgoing funds to maintain accurate financial records.
- Ensured timely fulfillment of financial obligations and submission of required forms to moose international, supporting chapter compliance.
- Reviewed bank records for accuracy and completeness. ensuring they are up-to-date accurate and true.
Customer Service Representative
Intelogix
10.2018 - Current
- Provided exceptional customer service through effective communication and problem-solving skills.
- Resolved escalated issues with strong negotiation skills, ensuring customer satisfaction under pressure.
- Resolved escalated issues by employing strong negotiation skills and maintaining a calm demeanor under pressure.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions and transactions to support accurate documentation and effective follow-up.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Provided information to customers about products and services. about billing, payment processing and support policies and procedures.
- Responded to customer requests with tailored recommendations, enhancing support and addressing individual needs.
Emergency Operator.
Intelogix
Houston, Texas
10.2018 - 08.2026
- Developed and implemented standard operating procedures for emergency call handling, ensuring consistency and reliability in operations.
- Managed emergency response calls, ensuring timely and accurate communication with first responders.
- Coordinated incident information flow among departments, improving response times and situational awareness.
- Provided clear communication and reassurance to callers during high-stress situations, effectively reducing anxiety and fostering trust.
Education
Veterinary Assistant -
Apollo College
Mesa, AZ 07.2006 - 05.2007
East Valley High School
Mesa, AzSkills
- Budget management
- Financial compliance
- Performance metrics
- Customer relationship management (CRM)
- Issue resolution
- Customer understanding
- Fundraising outreach
- Time management
- Stress management
- Communication skills
Timeline
Treasurer Volunteer
Moose International.
03.2026 - Current
Customer Service Representative
Intelogix
10.2018 - Current
Emergency Operator.
Intelogix
10.2018 - 08.2026
Veterinary Assistant -
Apollo College
07.2006 - 05.2007
East Valley High School