Myra Hall
Honoraville,AL
Summary
Skilled Process Server and Customer
Billing Representative, with a national long-term care pharmacy. Adept in document handling and case file management. Demonstrates exceptional time management and communication skills during stressful situations, ensuring high client satisfaction. Efficiencies in multitasking, organizing prioritizing and administering everyday work task. Achieved significant improvements in process serving accuracy within my own proprietorship and billing dispute resolution.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Process Server
Sole Proprietorship
Honoraville, AL
05.2015 - Current
- Delivered summons, subpoenas, complaints, orders and writs for various courts and agencies.
- Maintained records of all served documents in accordance with applicable laws.
- Organized and tracked service attempts, as well as other process serving activities.
- Served and verified court-ordered summons and subpoenas to individuals.
- Provided proof of service affidavits to attorneys upon completion of assignments.
- Utilized a variety of research tools including public records databases, internet search engines and social media networks to obtain pertinent information on potential defendants.
- Assisted attorneys by providing detailed reports regarding attempted service of process activities.
- Interacted professionally with clients, witnesses and court personnel while conducting investigations and performing services related to civil litigation matters.
- Attended hearings at various courthouses throughout the region when requested by attorneys or judges involved in a case.
- Responded promptly to client inquiries regarding status updates on pending assignments or new requests for services.
- Ensured compliance with applicable laws relating to process serving.
- Provided superior customer service and remained professional in escalation cases.
- Maintained proper records relating to service of process.
- Created correspondence for clients in tracking documents.
- Remained highly organized and detail-oriented while working on several cases simultaneously.
- Prepared thorough, accurate and well-edited documents for cases, client communication, and internal needs.
- Accurately documented all activity related to assigned processes.
- Researched background information on defendants prior to attempting service.
- Operated as independent court runner and process server.
- Provided proof of service and affidavits.
- Displayed superior confidentiality in mail, telephone and in-person communications.
Pharmacy Billing Specialist
Omnicare
Prattville, AL
08.2004 - 05.2007
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Resolved discrepancies between customers' remittances and invoices received.
- Answered customer inquiries regarding billings, payments, account status.
- Investigated incorrect billings and processed refunds as necessary.
- Provided support to other departments within the organization as needed.
- Submitted claims to insurance companies.
- Answered customer questions to maintain high satisfaction levels.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Performed insurance verification, pre-certification and pre-authorization.
Education
BBA - Business Management/ Business Marketing
Strayer University
Nashville, TN01-2004
Skills
- Strong work ethics
- Document reviewing and editing
- Database searching
- Correspondence
- Time management skills
- Problem-solving skills
- Multitasking
- Communication skills
- Flexibility
- Organizational skills
- MS Office proficient
- Self-motivation
- Judgment and decision-making skills
- Task prioritization
- Knowledgeable in AR/AP
Certification
- Member of National Association of Professional Process Servers - NAPPS
References
References available upon request.
Timeline
Process Server
Sole Proprietorship
05.2015 - Current
Pharmacy Billing Specialist
Omnicare
08.2004 - 05.2007
- Member of National Association of Professional Process Servers - NAPPS
BBA - Business Management/ Business Marketing
Strayer University
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