Richard Fussell
Honoraville,AL
Summary
Dedicated Service Technician with a proven track record at Brightspeed, excelling in installation and repair while enhancing customer satisfaction through effective communication and attention to detail. Known for punctuality and reliability, I adeptly diagnose issues and provide preventive maintenance, ensuring clients fully understand their equipment's features.
Overview
25
25
years of professional experience
Work History
Service Technician
Brightspeed
07.2000 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Education
Greenville High School
Greenville, ALSkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Punctual and reliable
- Work with minimal supervision
- Valid Driver's license
Timeline
Service Technician
Brightspeed
07.2000 - Current
Greenville High School
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