Myra Longnecker
Hoffman Estates
Summary
Dedicated barista and server with a strong focus on exceptional customer service. Skilled in crafting high-quality beverages and efficiently managing busy dining environments. Collaborative team member committed to enhancing the customer experience and achieving sales goals.
Overview
4
4
years of professional experience
Work History
Server
Olive Garden
Schaumburg, Illinois
08.2024 - 12.2025
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders and accurately entered them into the POS system.
- Prepared and served food and beverages according to restaurant standards.
- Maintained cleanliness of tables, utensils, and dining areas throughout shifts.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Handled cash transactions and processed payments efficiently at the register.
- Resolved customer complaints promptly to enhance the dining experience.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Followed health safety guidelines when preparing and serving food products.
- Explained menu items, describing ingredients and cooking methods upon request.
Sales Associate
Aerie
Schaumburg, USA
03.2023 - 05.2023
- Evaluated customer needs and made appropriate product recommendations.
- Handled cash and credit transactions, issued correct change and processed online orders.
- Resolved customer issues using listening skills, professional attitude and problem-solving techniques.
- Notified supervisors of inventory shortages, damages and changes.
- Directed customers to appropriate merchandise and store locations.
- Uphold company standards for brand and merchandise and presentation.
- Helped maintain clean and orderly work environment.
- Processed customer refunds and exchanges according to established guidelines.
- Generated new customer prospects or referrals to build relationships and drive sales.
Barista
Starbucks
Hoffman Estates, USA
07.2021 - 02.2023
- Motivated barista with a passion for working with people.
- Hardworking and reliable barista focused on going above and beyond to support the team and serve customers.
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Created complex, hand-crafted beverages based upon customer preferences.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Described menu items to customers and suggested products based on stated preferences.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Works to satisfy customers and exceed sales targets.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Collaborated with team members to maintain a positive work environment during busy shifts.
- Fast learner with skills in interpersonal communication and conflict resolution.
- Great at building relationships with customers and coworkers.
- A well-organized and reliable employee offering a highly organized nature, good multitasking abilities and personable style.
- Security-conscious and observant with experience minimizing losses and managing stock.
- Trained in being a barista and offering top-notch crafting abilities.
- Motivated to continue to learn and grow as a barista.
- Monitored inventory levels and restocked supplies to ensure smooth operations.
Education
HS Diploma -
William Fremd High School
Palatine, IL05.2021
Some College (No Degree) - Psychology
Arizona State Online
Some College (No Degree) - Psychology
William Rainey Harper College
Palatine, ILSkills
- Connects with customers
- Leadership
- Hardworking
- Making quality beverages
- Learns quickly
- Likes organization and cleanliness
- Creative
- Item promotion
- Special dietary requirements
- Memory retention
- Food safety
- Strong work ethic
- Team member support
- Multitasking and organization
Languages
English
Timeline
Server
Olive Garden
08.2024 - 12.2025
Sales Associate
Aerie
03.2023 - 05.2023
Barista
Starbucks
07.2021 - 02.2023
Some College (No Degree) - Psychology
Arizona State Online
Some College (No Degree) - Psychology
William Rainey Harper College
HS Diploma -
William Fremd High School