Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Thelonious Johnson

CHICAGO,Illinois

Summary

The UPS Store employs me as a dynamic sales associate who delivers exceptional customer service and problem-solving abilities. The development of strong customer relationships led to improved customer loyalty and satisfaction. The ability to manage time effectively and perform multiple tasks simultaneously allowed me to serve various customers while maintaining accurate financial records for cash transactions. I dedicate myself to providing top-quality service and assistance to customers. As a sales associate I maintain a strong retail sales background while delivering excellent customer service. The ability to drive store sales and improve customer satisfaction through effective communication and product knowledge led to successful outcomes. The ability to solve problems and work as a team enables the achievement of sales targets and customer need fulfillment. I possess exceptional project management abilities together with outstanding communication skills and attention to detail. The ability to handle multiple tasks efficiently in fast-paced environments has been demonstrated. The ability to identify and solve problems proactively while optimizing processes and supporting team objectives has been recognized. As a sales associate I bring extensive experience to the table through their exceptional team-building abilities and project oversight capabilities. The ability to interact with different personality types is a gift of mine. The ability to build strong collaborative relationships while delivering impressive results has been a consistent performance trait.

Overview

5
5
years of professional experience

Work History

Sales Associate

Ups Store
09.2020 - Current
  • The store maintained visual appeal through organized racks and shelves which also attracted customers to specific merchandise.
  • I processed cash transactions with speed while following company cash handling procedures to maintain perfect financial accuracy.
    I developed customer relationships to build customer loyalty.
  • I handled returns and exchanges and refunds according to store policy.
  • I helped customers with packaging boxes and then shipping them to there desired locations
  • The store also has other resources available such as printing, faxing, laminations, and passport photos that I do.

Education

No Degree - Business Administration

National Louis University
Chicago, IL
09-2027

No Degree - Construction Management

Illinois State University
Normal, IL
09-2027

Skills

  • Customer service- I have great relations with the regulars that come into the store
  • Teamwork and collaboration- Me and my co workers know how to communicate and complete tasks to be more effective
  • Time management- I know how to prepare to be to work on time knowing how much time i have to get ready and if i need to leave out early if theres traffic and at work when closing how to divide task amongst my co workers and i to leave at a designated time
  • Problem-solving skills- Working at a Ups store requires alot of problem solving skills such as dealing with shipments and package deliveries and general questions that people have about the Ups Store services
  • Listening skills- At the Ups Store its all listening such as creating shipping labels, listening to what the customers is asking such as product or service this skill also connects to the problem solving skills listening to the customers and solving
  • Multi-tasking strength- I have great multi tasking at the Ups Store I have to handle multiple customers for example one customer can be sending a document to print I would have to direct them to how we print and also deal with another that shipping and another that maybe needs help on our self serve or a mailbox holder there to pick up a package or mail

Accomplishments

Currently in college, Employed for 5+ years at the same job since high school, High School Diploma

Timeline

Sales Associate

Ups Store
09.2020 - Current

No Degree - Business Administration

National Louis University

No Degree - Construction Management

Illinois State University