Myra Shane
Boston,MA
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist/Administrative Professional
Raffol and Company, Inc.
- Answer and transferring phone calls, Taking phone messages from clients, Sending emails to clients, Forwarding emails from clients to the appropriate recipient, Handling client concerns and complaints, Business correspondence, Greeting visitors in the office, Completing customers services tasks such as placing orders, etc., Communication with Partners and staff regarding issues that arise, Scheduling appointments for clients and staff, Scheduling conference or meeting rooms for in-house meetings, Creating invoices for customers, Maintaining calendars for Partners and staff, Sorting through and delivering mail to the appropriate recipients in the office, Taking regular inventory of office supplies, Organizing office files in a way that can be easily accessed and understood, Filing various documents both on the computer and in filing cabinets, Utilizing programs from Microsoft Office Suite, such as Word and PowerPoint, Maintaining office equipment including scanners, fax machines, printers and telephones, Ordering office supplies when supplies inventory running low, Performing research online when necessary, Using billing and time software to input information for clients and employees, Maintain a cash balance report consisting of current bank account activity, business checking balance and upcoming withdrawal transactions, Running errands; banks, Post Office, etc., Processing payments from clients
Executive Assistant
Technical Development Corporation
- 02.2020
- Welcome visitors, and direct visitors, Operate multi-line telephone system, Monitor visitor access, Act as the point of contact between the executives and internal/external clients, Undertake the tasks of receiving calls, take messages and routing correspondence, Handle requests and queries appropriately, Arrange meetings and appointments and provide reminders, Make travel arrangements, Develop and carry out an efficient documentation and filing system, Run errands; lunch, bank drops etc
Administrative Coordinator
Joslin Diabetes Center
- 08.2015
- Welcome visitors, and direct visitors to Nurses for studies, Answer incoming telephone calls; operate multi-line telephone system, Monitor visitor access, Reorganize the reception area which increased overall efficiency by 30%, Greet customers, Schedule customer appointment, Maintain customer confidentiality, Ordering supplies, food and beverages for studies, Make travel arrangements, Monitor office supplies and research advantages deals or suppliers, Take dictation and minutes accurately enter data
Receptionist
City of Boston
- 05.2015
- Welcome visitors, determine nature of business, and direct visitors to employees, Answer incoming telephone calls; operate multi-line telephone system, Monitor visitor access, Reorganize the reception area which increased overall efficiency by 30%, Greet customers, Schedule and confirm customer appointments, Respond to customer complaints, Maintain customer confidentiality
Office Manager/Administrative Assistant
Swomley & Tennen, LLP
02.2013 - 01.2014
- Provided administrative and secretarial support to 4 attorneys utilizing Microsoft Word application, Managed reception of clients and front desk including answering and directing phone calls, Created and edited documents, maintained and organized Firm’s office, Maintained calendars, travel arrangements utilizing Microsoft Outlook calendars, Excellent time management skills, Ability to multitask and taking on new projects while meeting deadlines, Ability to adapt to new and different environments, Created, edited, proofreading documents, Typing 60 wpm, data entry speed 9,000 kph, Scheduling travel arrangements both domestic and internationally, Sorted distributed mail, ordered supplies, pay bills, bank deposits, reorganized open and closed client files, Maintained and updated CV’s, providing strong data entry experience, Scheduling and canceling meetings with clients and court officials via telephone/outlook calendar, Maintained conference room calendar, Managed account payable and receivables utilizing Time slips to create and process billing
Rapid Response Administrative Assistant
Division of Career Services
10.2007 - 04.2012
- Supported Rapid Response manager, coordinators and field staff, special projects and clerical duties, Responded to Plant Closings and Layoffs via telephone or outlook calendar, Created, edited and proofreading Power Point Presentations, Assisted Program Director in coordinating outreach to Plant Closings/Layoffs, Maintained Updated Warn Notices Database, Reviewed all Warn Notices with Rapid Response Manager, Faxed all Warn Notices to Governor’s Office and Rapid Response Coordinators, Ensured administrative responsibilities and project(s) were completed in a timely manner, Provided administrative and project support for the Rapid Response staff, Handled Calendar Management utilizing outlook calendar, Assisted Business Solution Group Directors as needed, Scheduled meetings and conferences calls for staff
Education
Introduction to Law, Fundamental of Legal Assistance, Civil Litigation, Criminal Litigation, Alternative Dispute Resolution, Legal Research and Writing I, Trust and Estates, Contracts -
Suffolk University
Skills
- Proficient in Microsoft Office
- Microsoft Outlook
- PowerPoint
- Software applications
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Scheduling
- Appointment Scheduling
- Verbal and written communication
- Administrative Skills
- Scheduling appointments
- Office Organization
- Oral and writing communication
- File Organization
- Front Office Management
- Filing
- Sensitive information handling
- Work Prioritization
- Administrative Support
- Issue handling
- Office Administration
- Confidentiality handling
- Guest Relations
- Meeting Scheduling
- Multi-Line Telephone Systems
- Conflict Management
- Office Management
- Mail Sorting
- Call forwarding
- Mail handling
- Meeting Arrangements
- Clerical Support
- Researching skills
- Word Processing
- Mail distribution
- Proficient in [Software]
- Travel Coordination
- Problem-Solving
- Punctual and Reliable
- Data Entry
- Call Answering and Routing
- Microsoft Office
- Computer Proficiency
- Customer Complaint Resolution
- Courteous and Professional
- Greeting and Seating Clients
- Conflict Resolution
- Billing and Invoicing
- Calendar Management
- Bank Deposits
Timeline
Office Manager/Administrative Assistant
Swomley & Tennen, LLP
02.2013 - 01.2014
Rapid Response Administrative Assistant
Division of Career Services
10.2007 - 04.2012
Front Desk Receptionist/Administrative Professional
Raffol and Company, Inc.
Executive Assistant
Technical Development Corporation
- 02.2020
Administrative Coordinator
Joslin Diabetes Center
- 08.2015
Receptionist
City of Boston
- 05.2015
Introduction to Law, Fundamental of Legal Assistance, Civil Litigation, Criminal Litigation, Alternative Dispute Resolution, Legal Research and Writing I, Trust and Estates, Contracts -
Suffolk University