Linda George
Grand Rapids,Michigan
Summary
Detail-oriented office coordinator with a strong background in managing front desk operations and optimizing daily workflows. Expertise in high-volume environments while adeptly addressing guest inquiries and concerns. Strong communication and organizational skills enhance guest experiences and drive team success. Committed to fostering a welcoming atmosphere that supports operational efficiency and client satisfaction.
Overview
20
20
years of professional experience
Work History
Front Desk Receptionist
Monsma Marketing
Wyoming, MI
01.2025 - Current
- Facilitated guest greetings and welcomed visitors to establish a professional first impression.
- Oversaw high-volume incoming call management and ensured proper routing.
- Managed appointment scheduling and calendar maintenance for multiple staff members.
- Executed mail package management and conducted data entry and filing to maintain organized records and streamline workflows.
Customer Service Representative
Highland River Group dba Ashley Furniture
Grandville, MI
03.2023 - 12.2024
- Delivered prompt, professional customer support via phone and email
- Managed high call volumes while meeting performance metrics
- Assisted with delivery route planning to improve efficiency
Corporate Travel Counselor
CWT (Carlson Wagonlit Travel)
02.2013 - 04.2020
- Coordinated complex domestic and international travel for executive leadership
- Managed visa and passport requirements
- Utilized Sabre and Apollo GDS systems
Environmental Services Technician
Spectrum Health (Corewell Health)
02.2011 - 02.2013
- Followed strict cleaning and infection-control protocols in a children’s hospital
Senior Travel Counselor
Carlson Wagonlit Travel
02.2006 - 02.2009
- Arranged domestic and international travel and related documentation
Education
No Degree - Business Administration
Grand Rapids Community College
Grand Rapids, MI05-2027
No Degree - General Studies / Health Care
Davenport University & Grand Rapids Community College
Grand Rapids, MISkills
- Proficient in Microsoft Office
- Customer engagement
- Professional phone communication
- Office administration
- Detail-oriented data management
- Critical thinking abilities
- Proficient typing speed of 50 WPM
- Scheduling proficiency
- Travel logistics management
- Skilled in task organization
Timeline
Front Desk Receptionist
Monsma Marketing
01.2025 - Current
Customer Service Representative
Highland River Group dba Ashley Furniture
03.2023 - 12.2024
Corporate Travel Counselor
CWT (Carlson Wagonlit Travel)
02.2013 - 04.2020
Environmental Services Technician
Spectrum Health (Corewell Health)
02.2011 - 02.2013
Senior Travel Counselor
Carlson Wagonlit Travel
02.2006 - 02.2009
No Degree - Business Administration
Grand Rapids Community College
No Degree - General Studies / Health Care
Davenport University & Grand Rapids Community College