- Passionate about balancing physical health with mental and emotional wellness
- Enjoy hobbies that combine physical activity with outdoor exploration
- Hiking
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I have a passion for photography and editing photos
- Creative Writing
Nadia Hanks
Staten Island
Summary
Dedicated and approachable Customer Service Representative with over 5 years of experience in fast-paced retail environments. Expertise in cash handling, transaction processing, and empathetic resolution of customer concerns, complemented by strong social and cultural awareness. Recognized for exceptional attention to detail and a genuine passion for helping others, consistently maintaining composure under pressure while thinking quickly. Committed to going the extra mile to support both customers and teammates, ensuring a positive and memorable service experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Crunch Fitness
01.2026 - 03.2026
- Welcomed and checked in members, ensuring a positive and professional first impression.
- Enforced gym policies and addressed member concerns to maintain a safe and welcoming environment.
- Assisted with new member sign-ups and activated accounts.
- Promoted and sold retail merchandise, including restocking inventory as needed.
- Provided general administrative support at the front desk, including handling phone calls and member inquiries.
Customer Service Associate
Nike Factory Outlet
06.2025 - 01.2026
- Assisted customers with purchases, returns, and product inquiries.
- Processed transactions and managed cash handling efficiently.
- Promoted membership sign-ups and provided product recommendations.
- Maintained store appearance, including restocking merchandise and general cleaning.
- Handled incoming phone calls and provided prompt customer support.
Health Benefits Administrator
DEA Detective Endowment Assoc.
06.2022 - 04.2025
- Answering phone calls about insurance benefits and other inquiries and member concerns
- Writing letters to members of active or terminated benefits
- Sending dental optical and prescription cards to members
- Scanning, organizing and filing paperwork
- Stuffing and mailing out DEA cards and retiree packages
Server
Beso Restaurant
03.2022 - 06.2022
- Serving food and taking orders
- Answering phone orders and take out
- Suggesting food items and working with servers to collaborate with parties
- Assisting parties to their tables
- Restocking and cleaning
Server
The Olive Garden
01.2021 - 01.2022
- Taking orders
- Serving food and giving thoughtful suggestions about the menu and upselling beverages
- Being attentive, cleaning and servicing guests to create a welcoming environment
- Pulling and running food
- Restocking and cleaning
Cashier
The Home Depot
08.2020 - 01.2021
- Scan items accurately.
- Process payments (cash, card, Home Depot credit, gift cards, etc.).
- Answer basic product or store location questions.
- Call for assistance or escalate issues to supervisors when needed.
- Process returns at the register (if authorized).
- Check receipts and item condition.
- Follow Home Depot’s return policy and guidelines.
- Ask customers if they’d like to sign up for credit cards, Pro accounts, or surveys.
- Explain benefits of store cards or services
New York State Senator, Diane J. Savino Re-Election Campaign
09.2018 - 11.2019
- Door-to-door canvassing, petitioning
- Election day pull operation; phones and poll watching
- Logged petitions into Vote-Builder (Data Entry)
Community Liaison
New York State Assemblyman Charles D. Fall
01.2019 - 05.2019
- Handled scheduling, events, award ceremonies, meetings, and reminders
- Writing letters, community outreach, and creating daily news letters about local news to staff
- Handling important phone calls, calling constituents, emailing constituents
- Public speaking on behalf of the Assemblyman, attending meetings as a representative
New York State Senator, Diane J. Savino
01.2018 - 05.2018
- Assisted in correspondence, including writing letters, community outreach, and constituent calls
- Responsible for governmental data entry and general office filing
- Assisted staff with event coordination and planning.
- Filmed events and handled photography
Education
High School - Drama/Theater
Fiorello LaGuardia High School of Music And Performing Arts
Associate of Science - Physical Therapy/West & Eastern Medicine
Pacific College of Health & Science
Manhattan, NY04-2026
Associate's degree - film/production
College of Staten Island
05-2021
Skills
- Collaborative teamwork
- Proficient in written and verbal communication
- Adaptability to change
- Client-centric approach
- Effective problem resolution
- Effective time management
- Detail-oriented data management
- Proficient in Microsoft Office
- Excel proficiency
- Skilled in critical thinking
Accomplishments
- Documented and resolved member problems with billing and transactions, which led to better member satisfaction and overall experience.
- Achieved efficient data entry, which helped organize and optimize member documents and details.
Certification
CPR and AED Certification
Interests
Timeline
Front Desk Receptionist
Crunch Fitness
01.2026 - 03.2026
Customer Service Associate
Nike Factory Outlet
06.2025 - 01.2026
Health Benefits Administrator
DEA Detective Endowment Assoc.
06.2022 - 04.2025
Server
Beso Restaurant
03.2022 - 06.2022
Server
The Olive Garden
01.2021 - 01.2022
Cashier
The Home Depot
08.2020 - 01.2021
Community Liaison
New York State Assemblyman Charles D. Fall
01.2019 - 05.2019
New York State Senator, Diane J. Savino Re-Election Campaign
09.2018 - 11.2019
New York State Senator, Diane J. Savino
01.2018 - 05.2018
Associate's degree - film/production
College of Staten Island
High School - Drama/Theater
Fiorello LaGuardia High School of Music And Performing Arts
Associate of Science - Physical Therapy/West & Eastern Medicine
Pacific College of Health & Science