Joanna Basciano
Staten Island,NY
Summary
Demonstrates strong analytical, communication, and teamwork skills. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Moxy Hotel
New York, NY
11.2025 - Current
- Coordinated room assignments based on guest preferences and availability, optimizing occupancy rates.
- Developed strong relationships with repeat guests to foster loyalty and enhance the guest experience.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Salon Manager
Christina Oliva - Le Petite Spa
08.2024 - Current
- Oversaw daily operations ensuring optimal salon functionality and customer satisfaction.
- Cultivated strong relationships with clients, leading to increased loyalty and repeat business.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Oversaw event operations, managing multiple parties simultaneously while maintaining quality standards.
Front Desk Receptionist
Home2 Suites By Hilton
Tampa, FL
05.2025 - 08.2025
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Handled guest inquiries and complaints with professionalism, enhancing overall customer satisfaction.
- Maintained accurate records of guest transactions and billing information in property management system.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Manager, waitress, phone Girl
Vito Balsamo - Dough By Licastri
08.2021 - 05.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Substitute Paraprofessional
New York City Department Of Education, New York
Staten Island, New York
08.2026 - Current
- EIS/File number #2767273
Education
Associate of Arts -
College of Staten Island
Staten Island, NYSkills
- Collaborative teamwork
- Customer service
- Efficient time management
- Teamwork and collaboration
- Time management
- Multitasking
- Reliability
- Professionalism
- Hospitality services
Accomplishments
Four time published writer in local school paper at the College of Staten Island.
Volunteer Experience
- The Giving Tree multiple years in a row. Purchased and wrapped gifts for people in need during Christmas time.
- Staten Island board of realtors Mother's Day nursing home care packages.
- Doggypalooza created dog baskets for veterans.
Timeline
Substitute Paraprofessional
New York City Department Of Education, New York
08.2026 - Current
Front Desk Receptionist
Moxy Hotel
11.2025 - Current
Front Desk Receptionist
Home2 Suites By Hilton
05.2025 - 08.2025
Salon Manager
Christina Oliva - Le Petite Spa
08.2024 - Current
Manager, waitress, phone Girl
Vito Balsamo - Dough By Licastri
08.2021 - 05.2025
Associate of Arts -
College of Staten Island