Myra Smith
Myrtle Beach,SC
Summary
Customer-focused professional with experience providing high-quality support in fast-paced environments. Skilled in handling inbound customer inquiries, resolving issues efficiently, and delivering positive customer experiences through clear communication and problem-solving. Experienced in managing multiple tasks, documenting interactions in company systems, and maintaining professionalism while assisting customers. Known for strong attention to detail, patience, and the ability to build trust with customers while ensuring their needs are resolved quickly and effectively.
Overview
1
1
year of professional experience
Work History
Customer Support Representative
Robert Half
Remote
08.2025 - Current
- Provide technical and account support to users by phone and email while following structured troubleshooting procedures.
• Diagnose and resolve system navigation, account access, and documentation-related issues.
• Record detailed notes of customer interactions, solutions, and issue resolutions within internal CRM systems.
• Update customer and provider information across multiple databases to maintain accurate records.
• Track incoming support requests and ensure timely resolution within service level expectations.
• Deliver professional customer experiences while guiding users through step-by-step solutions.
Customer Support Representative
Foundever
Remote
11.2024 - 07.2025
- Responded to inbound and outbound customer inquiries regarding service requests and system issues.
• Investigated and resolved problems by reviewing documentation, system records, and request history.
• Assisted customers with navigating systems and resolving account or documentation errors.
• Escalated complex technical issues to appropriate teams while maintaining accurate documentation.
• Managed multiple support queues while maintaining productivity and quality metrics.
Education
High School Diploma -
South Florence High
Florence, SCSkills
- Customer Service Excellence
Inbound & Outbound Call Handling
Customer Problem Resolution
Active Listening & Communication
Conflict Resolution
Customer Relationship Management
Multitasking in Fast-Paced Environments
Time Management & Organization
Professional Phone Etiquette
Customer Satisfaction & Retention
Documentation & Record Keeping
Basic Technical Troubleshooting
Timeline
Customer Support Representative
Robert Half
08.2025 - Current
Customer Support Representative
Foundever
11.2024 - 07.2025
High School Diploma -
South Florence High