Myra Valentin
Tampa,Florida
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
19
19
years of professional experience
Work History
Auto Finance Collection Bilingual Specialist 1
JPMorgan Chase, Auto Finance
Tampa, Florida
03.2022 - Current
- Answering high volume of incoming and out going calls Spanish and English.
- I take care of customers concerns, and provide outstanding customer service.
- I close repossessions by collecting total amount due.
- Familiar with Icaf, Quest, WFO, RDN
- Effective communication with an ability to negotiate with customers creating a win for the business and our clients.
Office Administrative Assistant
Excelsior Community Management
Riverview, Florida
05.2020 - 03.2022
- Organized and maintained filing systems, both paper and electronic.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Sorted mail daily for distribution throughout the organization.
- Responded promptly to home owner or inquilines inquiries via email or phone.
Pro Desk Associate
Floor and Decor
Tampa, Florida
05.2017 - 04.2020
- Greeted customers, answered questions and provided assistance regarding store layout.
- Assisted customers with locating merchandise in the store, as well as online ordering options.
- Processed payments for purchases made at the desk.
- Performed cash register operations such as ringing up sales, issuing receipts, and accepting payment via cash or credit card.
- Maintained an organized work area to ensure a pleasant shopping experience for customers.
- Provided customer service by responding to inquiries and resolving complaints in a timely manner.
Front End Supervisor
Home Depot
Tampa, Florida
08.2013 - 04.2017
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Trained new employees in customer service techniques and store policies.
- Resolved customer complaints in a professional manner.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Supervised the proper maintenance for of all equipment used at the checkout area.
- Assisted management team in developing operational strategies that improved overall store performance.
- Managed opening and closing procedures by reconciling sales records and cash transactions with [Software].
Store Manager
Foot Locker
Tampa, Florida
03.2005 - 08.2013
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Education
High School Diploma -
Republica De Colombia
Puerto Rico05-1990
Skills
- Problem-solving
- Experience in leadership
- Active Listening
- Excellent Communication
- Time Management
- Adaptability and Flexibility
- Effective Communication
- Teamwork and Collaboration
- Professionalism
- Team Collaboration
- Self Motivation
- Continuous Improvement
- Multitasking
- Reliability
- Quality Assurance
- Root Cause Analysis
- Proficient in [Software]
Timeline
Auto Finance Collection Bilingual Specialist 1
JPMorgan Chase, Auto Finance
03.2022 - Current
Office Administrative Assistant
Excelsior Community Management
05.2020 - 03.2022
Pro Desk Associate
Floor and Decor
05.2017 - 04.2020
Front End Supervisor
Home Depot
08.2013 - 04.2017
Store Manager
Foot Locker
03.2005 - 08.2013
High School Diploma -
Republica De Colombia