Deandra Robinson
Jacksonville,FL
Summary
I am an outgoing certified customer service representative. Who enjoys being apart of a leading successful and productive team . innovative and creative solutions to problems. I am able to work on my own innitave and can demonstrate the high levels of motivation required to meet the tightest of deadlines even under significant pressure. I possess a strong ability to perform effectively Job Objective I am a high school graduate of Edward h white high school looking to obtain full time position in claims
Overview
7
7
years of professional experience
Work History
Auto Finance Specialist
TD Bank
Jacksonville, FL
03.2023 - Current
- Provided excellent customer service by responding promptly to requests or inquiries.
- Identified potential fraud cases and reported them to the supervisor.
- Informed customers about new products or services available through the bank.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Maintained records of customer accounts including transactions and balances.
- Provided customer service by answering questions about loan options, payment plans, and other related inquiries.
- Organized documents necessary for loan applications such as pay stubs and tax returns.
- Maintained accurate records of all customer accounts and transactions in the company database.
- Processed payments from customers on time according to established guidelines.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
Emergency Dispatcher
ADT Security
Jacksonville, FL
01.2021 - 03.2023
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Carried out multiple fire dispatch assignments in adt region, monitoring communications in case crews needed backup.
- Optimized project completion time by troubleshooting after-hour emergencies for immediate repair.
- Maintained and updated crucial and confidential information, phone numbers and addresses.
- Entered information on computerized systems to verify locations and notify nearest responders.
Roadside Assistance Dispatcher
HGS - Hinduja Global Solutions
05.2020 - 02.2021
- Hgs to respond to a company's emergency or non- emergency calls for help and information
- Their duties include monitoring routes, updating call logs, and recording call information
- Dispatchers usually work in the shipping or emergency service industry.
- Dispatched drivers to meet daily delivery needs for company customers.
- Addressed questions, problems or requests for service or equipment.
- Received or prepared work orders.
- Relayed work orders, messages or information using telephones or two-way radios.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
Banking Customer Service Representative
Us Bank
Jacksonville, FL
02.2019 - 04.2020
- Act in a customer service role, advising on and assisting with services such as setting up savings accounts, authorising loans and moving money
- Promoting the bank's services
- Managing budgets and meeting targets
- Maintaining statistical and financial records.
- Created friendly connections and developed rapport with customers by providing outstanding, personalized service.
- Assisted customers in person and via telephone to reorder checks and provide bank statements and account balances.
- Attracted potential customers by answering product and service questions and suggesting information about other offerings.
- Assisted members in managing online services and achieving daily banking needs.
- Contacted prospective customers to present information and explain available services.
Outbound Sales Representative
Humana
Jacksonville, FL
12.2019 - 04.2020
- Generated high quality sales leads through effective research methods.
- Conducted market research to identify potential customers and new business opportunities.
- Resolved customer complaints in a timely manner while maintaining a professional attitude.
- Provided customer service support to existing clients and potential customers.
- Identified customer needs and provided tailored solutions to meet their requirements.
- Maintained an organized database of contacts and client information.
Technical support and customer care
Gc services
02.2018 - 01.2019
- Workers manage, maintain, and repair IT systems
- Their responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software
- Supports customers by providing helpful information, answering questions, and responding to complaints
- They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.Convergy
Education
Edward H White High School
05.2018
Skills
- Call Management
- Critical Thinking
- Emergency Medical Instruction
- Information Gathering and Relay
- Problem-Solving
- Call Documentation
- Transaction Processing
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Documentation Management
- Relationship Management
- Banking
- Customer service-focused
- Friendly
- Team Player
- Financial Services
Timeline
Auto Finance Specialist
TD Bank
03.2023 - Current
Emergency Dispatcher
ADT Security
01.2021 - 03.2023
Roadside Assistance Dispatcher
HGS - Hinduja Global Solutions
05.2020 - 02.2021
Outbound Sales Representative
Humana
12.2019 - 04.2020
Banking Customer Service Representative
Us Bank
02.2019 - 04.2020
Technical support and customer care
Gc services
02.2018 - 01.2019
Edward H White High School