Myralee Charley
Flagstaff
Summary
As a Psychological Sciences and Social Work student at Northern Arizona University, I am seeking Entry-Level Position in behavioral health and social services. I am eager to explore employment opportunities that align with my academic background in Psychological Sciences and Social Work, where I can apply my skills, expand my knowledge, and contribute to the well-being of individuals and communities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Safety Attendant
Northern Arizona Healthcare
08.2024 - Current
- Monitor patient behavior and ensure safety
- Collaborate with healthcare team to assess and address patient needs
- Provide emotional support while maintaining professional boundaries
- Enhanced patient safety by conducting comprehensive room checks and maintaining a clean environment.
- Demonstrated adaptability by working with diverse populations, including patients with varying cognitive abilities, physical limitations, or cultural backgrounds.
- Reporting and Documentation
- Respond to patient emergencies and assist nursing staff
- Report changes in patient condition
- Maintain a safe, clean, and comfortable environment
- Ensure compliance with privacy and confidentiality standards (HIPAA)
- Improved communication between medical staff and patients by effectively reporting observations and concerns.
- Assisted nursing staff with non-clinical tasks, enabling them to focus on direct patient care and improving efficiency.
Guest Service Advocate
Target
03.2023 - 07.2024
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced client retention through exceptional service delivery and proactive communication.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Analyzed customers' issues and complaints and initiated corrective actions.
- Handled escalations professionally, demonstrating composure under pressure while finding satisfactory solutions for both parties involved.
Replenishment Associate
Walmart
03.2022 - 07.2023
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Occasional Assistant Team Lead
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Developed effective improvement plans in alignment with goals and specifications.
- Trained new team members by relaying information on company procedures and safety requirements.
- Helped maintain a positive store atmosphere by engaging customers professionally and courteously when assisting them on the sales floor.
- Facilitated smooth workflow during high-traffic periods with timely replenishment of popular products that frequently sold out quickly on the sales floor.
- Supported efficient order processing by assisting with unloading trucks, unpacking merchandise, and preparing items for display.
- Maintained a safe working environment by adhering to safety guidelines during loading/unloading tasks and while operating equipment such as pallet jacks or forklifts.
- Resolved customer inquiries by locating items, providing product information, and offering additional assistance as needed.
Education
Bachelor of Science - Psychological Sciences, Social Work
Northern Arizona University
Flagstaff, Arizona03.2025
Associates of Arts - General Studies
Coconino Community College
Flagstaff, Arizona07.2022
Skills
- Psychological assessment tools
- Research design and methodology
- Knowledge of mental health disorders and interventions
- Patient monitoring
- Medical terminology
- Safety protocols
- Strong communication skills (written and verbal)
- Empathy and active listening
- Teamwork and collaboration
- Problem-solving and critical thinking
- Time management and organizational skills
- Observational skills
- De-escalation techniques
- Basic life support
- Reliability and punctuality
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Customer service
- Sales assistance
- Customer relationships
Awards
- The National Society of Leadership and Success, 2022
- Honor Society, 2024
- Tau Sigma, 2024
- Dean’s List, 2025
Certification
Basic Life Support
Languages
English
Native or Bilingual
Navajo
Limited Working
Timeline
Patient Safety Attendant
Northern Arizona Healthcare
08.2024 - Current
Guest Service Advocate
Target
03.2023 - 07.2024
Replenishment Associate
Walmart
03.2022 - 07.2023
Bachelor of Science - Psychological Sciences, Social Work
Northern Arizona University
Associates of Arts - General Studies
Coconino Community College
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