Myriam Bennett
Miami
Summary
Customer Service Professional with 20+ years of experience supporting clients and agents in healthcare, utilities, and telecommunications. Skilled in handling calls, emails, and chat messages, resolving client issues, and recording interactions in CRM systems. Recognized for maintaining professionalism under pressure, training new hires, and exceeding customer satisfaction goals. Seeking a Remote Customer Service to provide reliable, solution-oriented client support.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Agent Support Representative/ Remote
Humana
06.2021 - Current
- Assist insurance agents with pre-enrollment, compliance, commission, and member enrollment inquiries.
- Conduct Medicaid/Medicare eligibility verifications to ensure accurate support.
- Build strong agent relationships through timely and professional service.
- Document all interactions in CRM systems and follow up to ensure satisfaction.
Service Support Representative Remote
Aclara
05.2017 - 05.2021
- Scheduled meter installations and communicated with customers via phone, chat, and email.
- Trained and coached new hires, providing performance feedback.
- Served as team liaison, coordinating multi-dwelling unit scheduling.
- Resolved escalated issues while maintaining customer satisfaction and policy compliance.
Sr Account Executive / Sales / Technical Support
Arise Remote
08.2009 - 01.2017
- Managed 100+ daily client inquiries, delivering fast and accurate technical support.
- Exceeded project goals through proactive problem-solving and customer advocacy.
- Developed strong client relationships, improving retention and loyalty.
Customer Service / Escalation Representative
Precision Response Corporation (DIRECTV)
Cutler Bay
05.2004 - 03.2009
- Handled high-volume multi-line calls, supporting customers with service inquiries and upgrades.
- Exceeded sales conversion goals and assisted with technical troubleshooting.
- Maintained professionalism and effectively resolved escalations to ensure customer satisfaction.
Education
High School Diploma -
Homestead High School
Homestead, FLSkills
- Customer Service & Client Support
- CRM Management & Data Entry
- Issue Resolution & Escalation Handling
- Technical Troubleshooting & Training
- Time Management & Multitasking
- Professional, Solution-Oriented Approach
Certification
CPR Certified
Timeline
Agent Support Representative/ Remote
Humana
06.2021 - Current
Service Support Representative Remote
Aclara
05.2017 - 05.2021
Sr Account Executive / Sales / Technical Support
Arise Remote
08.2009 - 01.2017
Customer Service / Escalation Representative
Precision Response Corporation (DIRECTV)
05.2004 - 03.2009
High School Diploma -
Homestead High School