Myriam Nogais
New Haven
Summary
Dynamic professional with a proven track record in customer service excellence and Microsoft Excel proficiency, demonstrated at Walmart Center. Leveraged multilingual communication and attention to detail to enhance customer engagement and streamline operations. Achieved significant improvements in customer satisfaction and operational efficiency, showcasing a strong work ethic and integrity.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
2
2
years of professional experience
Work History
Cahier
Walmart center
Wallingford
08.2023 - Current
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Ensured compliance with all safety regulations within the store environment.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Assisted customers over the phone regarding store operations, product information and order placement.
Call Center Representative
Masonicare Home Health and Hospice
Wallingford
01.2024 - 10.2024
- Identified opportunities to improve policies and procedures related to customer service operations.
- Maintained records of customer interactions, transactions, comments and complaints.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Offered additional products or services to enhance customer experience.
Certified Medical Assistant
Adulte aducation
Wallingford
08.2024 - 09.2024
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Assisted with scheduling patient appointments and follow-up visits.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
Education
English-as-a-Second-Language Education
Adulte Aducation
Wallingford , CT02-2025
Bachelor of Science - Science Comptable
American University of Modern Sciences
HAÏTI 09-2018
Certificat En Quick Books
UNAS
Haïti 03-2017
Skills
- ESL instruction
- Curriculum development
- Lesson planning
- Customer engagement
- Multilingual communication
- Product restocking
- Clear communication
- Attention to detail
- Customer service excellence
- Customer relations
- Empathy and patience
- Work ethic and integrity
- Order packaging
- Customer service
- Strong mathematics skills
- Microsoft Excel proficiency
Timeline
Certified Medical Assistant
Adulte aducation
08.2024 - 09.2024
Call Center Representative
Masonicare Home Health and Hospice
01.2024 - 10.2024
Cahier
Walmart center
08.2023 - Current
English-as-a-Second-Language Education
Adulte Aducation
Bachelor of Science - Science Comptable
American University of Modern Sciences
Certificat En Quick Books
UNAS