Experienced Bilingual Sales Representative skilled in client education and relationship management. Proven track record of exceeding sales targets through strategic prospecting and persuasive negotiation. Expertise in objection handling and customer satisfaction enhancement. Dedicated to driving new customers acquisition and retention.
Overview
10
10
years of professional experience
Work History
Sales Representative Agent
First American Home Warranty
Pasadena, CA
02.2015 - Current
Worked as a top-rated Bilingual(English/Spanish Sales Representative with 10+ years experience.
Build strong customer relationships based on trust and mutual respect leading to a high retention rate.
Educated clients on the benefits of home warranty policies and renewal processes.
Provided recommendations of plans that best suits the homeowner needs.
Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Attended many trainings throughout the years that help how to use discovery methods to better understand and meet the homeowner's expectations which leads to high target sales goals.
Education
Bachelor of Arts - Criminal Justice And Minor in Sociology
California State University
CA
Associate of Arts -
Glendale Community College
Glendale, CA
Skills
Bilingual communication
Negotiation
Active listening
Client education
Objection handling
Performance tracking
Customer relationship management
Sales strategy development
Prospecting
Languages
Spanish
Professional
Accomplishments
Received awards throughout the years as Top Performer
Most units sold
Highest conversion rate performer
Won the Soaring Eagle Award which entails a trip and bonus
Timeline
Sales Representative Agent
First American Home Warranty
02.2015 - Current
Bachelor of Arts - Criminal Justice And Minor in Sociology