Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
References
Timeline
Generic

MYRIAM NEIDLINGER

Dallas

Summary

Dynamic case management professional with a proven track record at Sweet Water Mission Org. Skilled in client advocacy and communication strategy, I excel in building relationships and delivering impactful support. Recognized for meticulous documentation and a commitment to service excellence, I empower clients to access essential resources effectively.

Overview

20
20
years of professional experience
1
1
Certification

Work History

SONDER HEALTH PLANS, INC.
Sandy Springs
08.2022 - Current
  • Orchestrated seamless coordination of agents' calendars, optimizing scheduling efficiency and ensuring top-notch customer service.
  • Spearheaded canvassing events to drive community engagement, effectively promoting the company's mission and services.
  • Developed comprehensive event materials in advance, equipping agents with impactful resources to maximize customer interactions.
  • Led and facilitated engaging events and community meetings, fostering strong relationships and raising brand awareness.

CASE MANAGEMENT EMERGENCY RENTAL ASSISTANCE

SWEET WATER MISSION ORG.
Austell
11.2021 - Current
  • Conducted empathetic client interviews, meticulously gathering essential information to build compelling and impactful cases.
  • Employed effective communication strategies to collaborate with clients and landlords, ensuring timely resolution of concerns.
  • Skillfully updated client information on the Client Track system, maintaining accurate and up-to-date records for enhanced case management.
  • Expertly reported eviction cases to the court, showcasing attention to detail and professionalism, while promptly delivering checks to landlords.
  • Provided detailed weekly reports to the supervisor, highlighting progress and achievements in client support and advocacy.

CUSTOMER SERVICE SPECIALIST

HOME DEPOT
Acworth
10.2016 - 10.2021
  • Delivered exceptional customer service, engaging with customers to understand their needs and provide personalized assistance.
  • Empowered customers with a clear understanding of daily deals and promotions, ensuring maximum satisfaction and value.
  • Demonstrated acute attention to detail, accurately identifying and locating items for customers, ensuring a seamless shopping experience.
  • Uphold a high standard of integrity and professionalism, promoting customer loyalty and fostering a positive brand image.

SOCIAL SERVICES COORDINATOR

SER FAMILIA INC.
Acworth
05.2018 - 09.2021
  • Delivered comprehensive case management sessions, providing vital support and resources to clients.
  • Skillfully facilitated client referrals, effectively connecting individuals with various institutions, including schools, hospitals, and juvenile courts.
  • Introduced clients to an array of impactful programs, empowering them to access essential services and opportunities.
  • Nurtured relationships with referral clients, fostering trust and rapport, while ensuring seamless coordination of care.

FRONT DESK OPERATIONS SPECIALIST

H&R BLOCK
Smyrna
12.2015 - 03.2016
  • Completed CSP S2W Knowledge Check, Front Desk Operations Update, and TS16 Focus Workshop, expanding expertise in front desk service and operations.
  • Successfully built a solid book of business, leveraging exceptional customer service skills and proactive client engagement strategies.
  • Provided outstanding receptionist support, embodying professionalism and efficiency, enhancing the client experience.

PATIENT CARE ADVOCATE

PREMIER HOME CARE
Queens
09.2006 - 12.2008
  • Delivered compassionate home health aid services, ensuring the well-being and comfort of veterans and elderly residents.
  • Provided personalized assistance, including bathing, cooking, transportation to appointments, medication management, and effective doctor communication.
  • Developed strong relationships with patients, fostering trust and promoting a sense of companionship and emotional support.

STUDENT GUIDANCE COUNSELOR

FRANCISCO HUERTA RENDON HIGH SCHOOL
03.2005 - 04.2006
  • Guided students on the right path through individualized counseling and family therapy sessions.
  • Nurtured a supportive environment, helping students overcome challenges and reach their full potential.

Education

ESOL CERTIFICATION - ESL EDUCATION

CHATTAHOOCHEE TECHNICAL COLLEGE
ACWORTH, GA
04.2019

CERTIFIED HOME HEALTH AIDE -

10.2012

BACHELOR'S DEGREE - CLINICAL PSYCHOLOGY

CHRISTIAN LATIN AMERICA UNIVERSITY
Quito, EC
01.2005

Skills

  • Patient Relations
  • Event coordination
  • Customer engagement
  • Case management
  • Client advocacy
  • Community outreach
  • Communication strategy
  • Relationship building
  • Team Leadership
  • Customer Service
  • Conflict Resolution
  • Patient Empowerment
  • Workflow Planning and Implementation
  • Service Recovery
  • Communication and Interpersonal Skills
  • Data Analysis and Trend Identification
  • Quality Assurance
  • Budget Management
  • Policy Interpretation and Compliance
  • Training and Mentoring
  • Service Excellence
  • Conflict Resolution and Mediation
  • Conflict resolution
  • Problem solving
  • Attention to detail
  • Time management
  • Data reporting
  • Resource development
  • Communications management
  • Client contact
  • Lead generation
  • Client promotions
  • Internet marketing
  • Social media
  • Staff management
  • Strategy development
  • Brand management
  • Strategic event planning
  • Documentation and reporting
  • Sponsorship management
  • Content writing
  • MS office suite
  • Verbal and written communication
  • Search engine optimization SEO
  • Scheduling
  • Market research
  • Multicultural marketing
  • Calendar management
  • Online marketing strategies

Accomplishments

  • employ of the month.

Languages

Spanish
Professional
English
Professional

Certification

  • Positive, Parental Programs (children 0-12 years old)

References

References available upon request.

Timeline

SONDER HEALTH PLANS, INC.
08.2022 - Current

CASE MANAGEMENT EMERGENCY RENTAL ASSISTANCE

SWEET WATER MISSION ORG.
11.2021 - Current

SOCIAL SERVICES COORDINATOR

SER FAMILIA INC.
05.2018 - 09.2021

CUSTOMER SERVICE SPECIALIST

HOME DEPOT
10.2016 - 10.2021

FRONT DESK OPERATIONS SPECIALIST

H&R BLOCK
12.2015 - 03.2016

PATIENT CARE ADVOCATE

PREMIER HOME CARE
09.2006 - 12.2008

STUDENT GUIDANCE COUNSELOR

FRANCISCO HUERTA RENDON HIGH SCHOOL
03.2005 - 04.2006

ESOL CERTIFICATION - ESL EDUCATION

CHATTAHOOCHEE TECHNICAL COLLEGE

CERTIFIED HOME HEALTH AIDE -

BACHELOR'S DEGREE - CLINICAL PSYCHOLOGY

CHRISTIAN LATIN AMERICA UNIVERSITY

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MYRIAM NEIDLINGER