MYRICAL THOMAS

Conduct vehicle and personal identification-based transactions for clients utilizing exceptional customer service techniques while meeting productivity, sales and quality goals. Processed all transactions while meeting SOA's required benchmark of 99% accuracy or more.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Trained new associates on company policies and customer interaction protocols, fostering a knowledgeable team environment.

• Performed Internal audits within the loan department for quality control. Took necessary steps to fix discrepancies within loans and title filing. Managed spreadsheets for daily, weekly and monthly reports. Redesigned former report procedures, to meet specific deadlines more efficiently.

• Provide Prompt, professional, helpful, knowledgeable, and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business goals through cross sale activities. Accurately perform teller transactions and member service activities.

• Performed Interactive teller machine related Functions, such as deposits, withdraws, transfers, and answering basic and complex inquiries in accordance with credit union policies. Provided personal member service to members and employees through support-related functions. Trained for the cross selling of credit union services as well as maintaining familiarity with policies, procedures, and regulations.