Savannah Castillo
Bronx,NY
Summary
Dedicated Customer Service Professional with practiced interactive skills to deliver premium customer service to clients. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the attainment of collective goals.
Overview
9
9
years of professional experience
Work History
CSA (Customer Service Associate)
Bright Horizons
07.2025 - 11.2025
- A Customer Service Associate in a childcare setting manages administrative tasks, communicates with parents, and ensures a positive experience for families.
- Key responsibilities include greeting families, answering phones, processing payments, managing enrollments, and resolving concerns with empathy and professionalism, while also potentially assisting with childcare duties like meal prep or classroom supervision when needed.
Head Server
Saint Amberous
06.2019 - 09.2019
- Took food and drink orders from customers accurately and enthusiastically.
- Entered them into the system for the kitchen staff.
- Created interpersonal relationships with staff and costumers alike.
- Had great knowledge of the menu, with the ability to make suggestions.
- Ensure tables are enjoying their meals and act to correct any problems.
- Efficiently managed multiple tables, ensuring timely food and beverage delivery.
Server
Kismet Catering
11.2016 - 06.2018
- Decorated and set up all tables and food service areas with chairs, linens and dishes.
- Helped serve food to guests at events.
- Participated in cleaning up and tearing down the dining area by removing all tableware, linens, garbage and furniture.
- Swept, mopped, and vacuumed all areas.
- We also helped create menus according to a client's preferences and dietary needs.
- Resolved customer complaints swiftly and effectively, maintaining a positive dining experience and fostering loyalty.
Education
Bachelor of Arts - Women & Gender Studies, AFPRL (African American, Puerto Rican, & Latino Studies)
Hunter College
01.2021
Skills
- Microsoft Word, Power Point, Excel, Etc
- Dropbox
- Pages
- Mail/E-mail
- Skype
- Zoom
- iCloud and other Apple Applications
- Google Drive, Docs, Calender
- Verbal and written communication
- Interrelationships
- Customer Sales and Service
- Phone skills
- Guest services
- POS system operation
- Clerical support
- Calm and professional under pressure
- Customer data confidentiality
- Organization
- Detailed orientation
- Outlook Calendar
- Calendar
- All Web Browsers
- Day Smart Appointment
- Slate
- Slack
- ASANA
- Produce Pro
- POS systems
- All Social Media Formats
- External devices configuration
Timeline
CSA (Customer Service Associate)
Bright Horizons
07.2025 - 11.2025
Head Server
Saint Amberous
06.2019 - 09.2019
Server
Kismet Catering
11.2016 - 06.2018
Bachelor of Arts - Women & Gender Studies, AFPRL (African American, Puerto Rican, & Latino Studies)
Hunter College