Myrika Williford
Customer Service / Manger
Memphis,TN
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Versatile Maggie Moo's employer with exemplary cash register system skills and proven commitment to store cleanliness and safety. Determined to lead and promote high levels of customer service and engagement efforts.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Car Wash USA Express
Memphis, TN
02.2021 - 09.2021
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Able to lift up to 60lbs alone
- Works well with others while still maintaining the completion of my work in a timely manner.
Delivery Driver
Jimmy John's Gourmet Sandwiches
Memphis, TN
12.2019 - 07.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Collected $120 in payments for completed deliveries and services daily
- Updated routes based on weather and road conditions in real time to decrease delivery times by 80%
Food Preparer/Customer Service Cashier
Lennys Grill & Subs
Memphis, TN
10.2016 - 02.2020
- Helped over 60 customers every two hours to complete purchases, locate items and join reward programs.
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Prepared food orders to support waitstaff and other team members.
- Guaranteed customer satisfaction by quickly delivering orders.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
Stock Associate
Krogers Grocery Store
Germantown, TN
03.2016 - 10.2018
- Readied items for sales floor stocking by affixing tags and preparing shelf labels to better assist customers with knowing the overall price for each item.
- Blocked and faced products on displays and shelves in accordance with company policy to maintain such nice and clean store .
- Scanned shelves and product cases to locate expired, outdated and spoiled items.
- Completed scheduled audits with efficient and accurate approach.
- Assist over 40 Customer per hour with locating items
Customer Service Cashier
Maggie Moo's Ice Cream & Treatery
Memphis, Tennessee
03.2014 - 02.2016
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently after every customer has made their purchase.
- Conducted inventory counts by adding each item in stock and documenting in computer system and or on paper.
- Performed cash, card and check transactions to complete customer purchases.
- Solicited customers to purchase loyalty and item protection plans, successfully bringing in $800 per month in new revenue
Education
No Degree - Medicinal And Pharmaceutical Chemistry
LeMoyne-Owen College
Memphis, TNHigh School Diploma -
Wooddale High School
Memphis, TN05.2010
Skills
- Recruiting and interviewing
- Employee performance evaluations
- Business administration
- Negotiation
- Training
- Employee scheduling
- Inventory Stocking
- Customer Transactions
- Product Location
- Reliable and Responsible
- Honest and Ethical
- Call Response and Transfer
- Policies and Procedures
- Cash Handling
- Staff Supervision
Timeline
Assistant Manager
Car Wash USA Express
02.2021 - 09.2021
Delivery Driver
Jimmy John's Gourmet Sandwiches
12.2019 - 07.2020
Food Preparer/Customer Service Cashier
Lennys Grill & Subs
10.2016 - 02.2020
Stock Associate
Krogers Grocery Store
03.2016 - 10.2018
Customer Service Cashier
Maggie Moo's Ice Cream & Treatery
03.2014 - 02.2016
No Degree - Medicinal And Pharmaceutical Chemistry
LeMoyne-Owen College
High School Diploma -
Wooddale High School
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